Frequently asked questions
Here you will find a wide selection of our most popular frequently asked questions.
If you can’t find your answer here please use our ‘Help is at hand’ function to ask us a direct question or you can call us on 0844 888 1365.
If you can’t find your answer here please use our ‘Help is at hand’ function to ask us a direct question or you can call us on 0844 888 1365.
Artwork
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We can accept artwork in almost any form but prefer a PDF or a vectorised EPS file if possible.
Please call our friendly sales staff with any concern you have with anything to do with artwork.
Please call our friendly sales staff with any concern you have with anything to do with artwork.
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When you place your order you can send your artwork to us using our online artwork upload facility.
Alternatively you can email your artwork to us at sales@hotline.co.uk and we will call you straight back.
Alternatively you can email your artwork to us at sales@hotline.co.uk and we will call you straight back.
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Each product on the website has a print specification guideline, the dotted line shows the print area, please refer to this.
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Depending on the product you choose will depend on the size of the print area. We will always send a proof of your artwork to you to confirm, please check your artwork thoroughly for any errors as once your order goes to print errors cannot be rectified.
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Again this depends on the print area. Most people have their company logo, a short message, telephone number or website address. It’s a call to action, keep it simple!
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Simply reply to the proof approval email with your consent to proceed.
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Once your order is processed it’s passed straight to our art working department to be designed up for proofing, you should receive this back within the hour dependent on the artwork. Your proof will be sent to the email address you gave us when you ordered ideally once you receive your artwork proof we need your approval within the hour. Please note that any delay in receiving your approval may delay the final delivery of your order.
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Yes we can work to Pantone colours if you let us know the reference numbers for the colours you require. For a full list of Pantones used, click here
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If you can’t supply artwork we will happily create this for you free of charge.
Guarantee
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We are happy to price match any like for like quotation, if you have found an identical product priced at a fully inclusive lower price please call and speak to our sales team who will be happy to assist you.
Minimum Order
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Each product has a minimum order amount and this will vary from product to product, the minimum quantity on each product is shown on our website. Please be aware that the more you order the more you will save.
Ordering
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You may cancel your order at any time prior to approving your artwork back to us without incurring any charges, however once we receive your approval of the artwork your order is placed into our production schedule and any cancellations after this point will incur a cancellation charge.
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You can place your order online or alternatively through one of the members of our friendly sales team. Either way once your order is processed we would need to take payment by credit or debit card if you do not have an account with us. No payment is taken until you approve your artwork proof. The next step is the upload of your artwork, once received our artworkers will create a proof of what your design will look like on the chosen product. Once you receive this you will need to approve it via email, once approved your card will be charged and the job will go to print. Please note that it is crucial you check the proof for errors as once this goes to the print stage errors cannot be rectified.
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If you find an error after the artwork approval stage we will do our best to rectify the problem however depending upon what stage your order is at in our print shop additional charges may be incurred, agreed delivery lead times may be effected or it may not be possible to make changes since once your order is approved we work quickly to push it through to print. Please note that unfortunately we cannot take responsibility for any errors after you have approved the artwork.
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Once you process your order online or on the telephone we ask for your artwork instructions so that we can proceed promptly. Our art working team’s aim to have your artwork ready for proofing within the hour and have this emailed back to you. We do ask that you approve the artwork within the hour in order for us to deliver on your agreed delivery date. Delivery dates will vary dependent on the products as some have longer lead times than others. We also offer an express service whereby we can despatch certain products in 48 hours.
Payment
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Your invoice will be emailed to you on the day of delivery.
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We always ask that your first order with us is settled by credit card, however following this we are happy to look at setting a 30 day credit account for you, please talk to one of our friendly sales team who will arrange to send you a credit application form. All account balances need to be paid 30 days from the date of our invoice
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If you have an approved credit account with us all invoices need to be paid 30 days from the date of our invoice
Product Selection
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If you are not sure which product to use ask yourself this, who is your core target audience and what would they appreciate? i.e. if your company sells computer repairs why not offer a practical gift to your customers like a USB flash drive, printed with your logo which they will see every time they use it. There’s a promotional product for every kind of business if you are in need of inspiration have a chat with a member of our friendly sales team.
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If you can’t find the product you are looking for on our site please give our friendly sales team a call and they will try to source it for you.
QR Codes
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A QR (Quick Response Code) code is a binary code that is scanned using an iPhone or Android phone which then takes you to a webpage i.e. the products page on your site.
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If you print a QR code on your products it works as a great way to divert people to your website or ordering page quicker than Googling or searching online. It’s a fast track way to get your customers engaging.
Samples
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Yes you can certainly request product samples on most products, however please be aware that we may not have the product you are requesting a sample of in the colour you require. Samples are non-returnable and may incur a charge. Please note that this website contains pictures of each product in every colour available which you can enlarge and print.
Still can't find what you're looking for?
If you can’t find your answer here please use our ‘Help is at hand’ function to ask us a direct question or you can call us on 0844 888 1365.
