Terms & Conditions
These terms and conditions apply to all orders and supercede all others. Receipt of order confirmation from you, constitutes your acceptance that our conditions apply to the contract notwithstanding any purported terms put forward by you.
Payment is required before any order is processed unless credit facilities have been approved with us in advance of the order. Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the rights to invoice any such discounts to accounts, which become overdue.
Clause 4 - Passing of title and risk
4.1 The risk in the goods shall pass to you on delivery.
4.2 All goods, delivered or not, remain our property until payment is received in full.
4.3 Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purposes.
Clause 5 - Products and prices
We reserve the right to alter any prices or detail or design of products illustrated without notice and while every effort is made to describe goods accurately in the catalogues and website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss. Where applicable all prices quoted are subject to VAT at the current rate.
Clause 6 - Quotations and contracts
Orders are accepted subject to our right to adjust prices quoted to take account of any charges in the law or government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quoted prices are subject to sight of artwork and stock availability. E & OE.
Clause 7 - Prices
Where applicable all prices quoted are subject to VAT at the current rate.
Clause 8 - Delivery
8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.
8.2 Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. Express print charges and Express delivery charges) which will be charged to you at current quoted rates.
Clause 9 - Quantity variation
We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
Clause 10 - Claims
10.1 Claims arising from damages or partial loss in transit must be made in writing to us, so as to reach us within 7 days of delivery.
10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach is with 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of contract.
10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.
Clause 11 - Liability
11.1 Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 Nothing in these terms and conditions shall affect the statutory rights of the consumer.
Clause 12 - Cancellation charges
A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation.
Clause 13 - Samples
Random samples will be submitted on approval and will be charged if not returned in good condition within 14 days from receipt.
Clause 14 - Overdue accounts
14.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Invoices not paid by the due date may be charged interest at 2% per month calculated on a daily basis until payment has received and cleared into our bank account. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
14.2 We reserve the right to charge you for any legal collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
Clause 15 - Quantity changes to order
Any change in the quantity of an order must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
Clause 16 - Artwork and printing
16.1 All artwork and printing charges will be levied where necessary unless previously stipulated by us.
16.2 Where applicable the prices shown include printing one colour one position from camera ready artwork supplied. For additional positions or colours of printing please phone to obtain an exact quotation. The standard printing colours are detailed in the current brochure.
Clause 17 - Force majeure
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
Clause 18 - Monitoring of telephone calls
Protecting your privacy
We know there is a lot of information here but we want you to be fully informed about your rights and how the Hotline Group Ltd. uses your data. For example: we need your name and address so we can delivery your order, or we need your email address to send you the quote you have requested or to send you your artwork proof.
We hope the following sections will answer any your questions you may have but if not please do get in touch with us.
No third party marketing or mailing
Your privacy is of the highest importance to us. We promise never to release your personal details to any outside company for direct mailing or marketing purposes.
Who is the data controller?
What we use the data for
Your information will not be used for any other reason other than to process your quotations, fulfil your orders, and to keep you informed of new products and offers that may become available.
We need your name and address to know where to send your ordered products to.
When you have asked for a quote, we need your email address to provide this to you.
We keep you informed of special offers by email.
What data do we hold?
The amount of personal data you provide to us depends upon your reason for providing the information. If you are requesting a sample or brochure by post then you need to give us your delivery address; if you are signing up for our newsletter then we need your email address and name, etc. The personal data collected can include your name, address, contact details and interests/preferences relevant to you or your orders.
How do we collect data from you?
We collect data from you:
- When you visit any of our websites and use your account to buy products and services.
- When you make an online purchase.
- When you create an account with us.
- When you purchase or order a product, brochure or quote by phone.
- When you engage with us on social media.
- When you download or install one of our apps.
- When you contact us by any means with queries, complaints etc.
- When you enter prize draws or competitions.
- When you choose to complete any surveys we send you.
- When you comment on or review our products and services.
- When you fill in any forms on line.
The legal bit
Explaining the legal basis we rely on
We collect data for:
We need your personal data to fulfil our contractual obligations with you.
For example: If the law requires us to pass on details of people involved in fraud or criminal activity to law enforcement, we would need to.
If the law requires us to, we may need to collect and process your data.
For example: if the law requires us to pass on details of people involved in fraud or criminal activity to law enforcement, we would need to do so.
We require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights or freedom of interests.
For example: if you make a quote or purchase from us for promotional products, it is reasonable for us to send you information on special offers or new promotional products we may have. We would NOT send you information on insurance or Bank loans!
We also combine anonymous information regarding the products you buy and the quotes you make with those of many other customers to identify trends and maintain demand or develop new products or services for all of our customers.
In specific situations, we can collect and process your data with your consent.
For example: when you say that you want to receive a brochure.
When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.
Please note that most of the details we obtain from you are necessary to fulfil your order for product, brochure or quote. Without them we cannot do so. In the case of purchases, our purchase contract becomes void without those details.
You have the right to request:
- You have the right to request a copy of the personal data we hold about you.
- You have the right ask us to stop using your personal data for direct marketing (either through specific channels, such as email, post or telephone or all channels).
- You have the right to ask us to stop any consent-based processing of your personal data after you withdraw that consent.
You can amend your details in the preferences section of your on-line account.
Where we rely on our legitimate interest to send you information, you can ask us to stop doing so if connected with your personal situation. We will then do so unless we have an overriding reason to continuing to process your data.
How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
- Click the 'unsubscribe' link which is included on all marketing email communications that we send you. We will then stop any further emails unless you subsequently request more offers or information again.
- If you have an account, log in into your Hotline account, visit the 'My Account' area and change your preferences.
- Write to Hotline Group Data Controller, 3 Airfield Way, Christchurch, BH23 3PE
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
How long do we hold your data for?
We only keep any data we collect from you for as long as is necessary for the purpose for which it was collected.
At the end of that time, your data will either be deleted or anonymously combined with others in a non-identifiable way for statistical analysis and business planning.