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Terms & Conditions, Privacy Policy and our Safe Shopping Guarantee

Terms & Conditions

Clause 1

These terms and conditions apply to all orders and supercede all others. Receipt of order confirmation from you, constitutes your acceptance that our conditions apply to the contract notwithstanding any purported terms put forward by you.

Clause 2

Payment is required before any order is processed unless credit facilities have been approved with us in advance of the order. Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice.

Clause 3

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the rights to invoice any such discounts to accounts, which become overdue.

Clause 4 - Passing of title and risk

4.1 The risk in the goods shall pass to you on delivery.

4.2 All goods, delivered or not, remain our property until payment is received in full.

4.3 Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purposes.

Clause 5 - Products and prices

We reserve the right to alter any prices or detail or design of products illustrated without notice and while every effort is made to describe goods accurately in the catalogues and website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss. Where applicable all prices quoted are subject to VAT at the current rate.

Clause 6 - Quotations and contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any charges in the law or government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quoted prices are subject to sight of artwork and stock availability. E & OE.

Clause 7 - Prices

Where applicable all prices quoted are subject to VAT at the current rate.

Clause 8 - Delivery

8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.

8.2 Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. Express print charges and Express delivery charges) which will be charged to you at current quoted rates.

Clause 9 - Quantity variation

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Clause 10 - Claims

10.1 Claims arising from damages or partial loss in transit must be made in writing to us, so as to reach us within 7 days of delivery.

10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach is with 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of contract.

10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.

Clause 11 - Liability

11.1 Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.

11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

11.3 Nothing in these terms and conditions shall affect the statutory rights of the consumer.

Clause 12 - Cancellation charges

A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation.

Clause 13 - Samples

Random samples will be submitted on approval and will be charged if not returned in good condition within 14 days from receipt.

Clause 14 - Overdue accounts

14.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Invoices not paid by the due date may be charged interest at 2% per month calculated on a daily basis until payment has received and cleared into our bank account. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

14.2 We reserve the right to charge you for any legal collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Clause 15 - Quantity changes to order

Any change in the quantity of an order must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

Clause 16 - Artwork and printing

16.1 All artwork and printing charges will be levied where necessary unless previously stipulated by us.

16.2 Where applicable the prices shown include printing one colour one position from camera ready artwork supplied. For additional positions or colours of printing please phone to obtain an exact quotation. The standard printing colours are detailed in the current brochure.

Clause 17 - Force majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

Clause 18 - Monitoring of telephone calls

For security and training purposes telephone calls may be recorded.

Privacy Policy

Clause 1

Your privacy is of the highest importance to us. We promise never to release your personal details to any outside company for mailing or marketing purposes.

Clause 2

This is the privacy policy of Hotline.co.uk, 2 Silver Business Park, Airfield Way, Christchurch, BH23 3TA, which is notified with the Information Commissioner, under the Data Protection Act 1998, as the Data Controller for the purposes of handling data.

Clause 3

Your information will not be used for any other reason other than to process your quotations and orders and to keep you informed of new products and offers that may become available. You have the right to request a copy of the personal data we hold about you, for the purposes of contesting and correcting inaccuracies, or requesting that your personal data be deleted. This will be supplied to you in a posted letter, in accordance with statutory time limits and for an admin fee of £10, as permitted by law.

Clause 4

The amount of personal data you provide to us is your choice. If you are requesting a sample by post, you need to give us your delivery address, if you are signing up for our newsletter, we need your email address and name, etc. The personal data collected can include your name, address and contact details and interests/preferences. Where you enter your credit card details for an online transaction, that data is only used by our Secure Payment Processor to process your payment and is not subsequently stored by us. Sometimes we use cookies to see how and when visitors use our site. Cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on data such as the total number of visitors and pages viewed and this information is most easily tracked with cookies. While both of these activities depend on the use of a 'cookie', you always have the option of disabling cookies via your browser preferences. We use clear GIFs or pixel tags (also known as 'Web beacons') placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site. We may acquire supplementary information from other sources and add such information to our files, eg: a fax number.

Clause 5

Protecting the security of all personally-identifiable information is of the utmost concern to us, so we have taken technical and organisational measures to protect the security of your personal data. Once we receive your information, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users' personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Clause 6

You can opt out of our mailing list in your account area on our website and in any commercial email messages you receive from us.

Clause 7

We do not store credit card details nor do we share customer details with any 3rd parties.

Safe Shopping Guarantee

Security guarantee

Our website uses a secure server which uses SSL technology (secure sockets layer) to make sure that all your details are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it.

When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the Internet. We will take all reasonable measures to keep your personal information, order and payment details secure.

Payment card security

At the Hotline.co.uk we are committed to protecting you against unauthorised transactions and ensuring that our payment process is as safe and secure as possible. As well as our SSL technology (mentioned above), we have implemented extra levels of security to protect your online transactions.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Hotline.co.uk will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). By ordering from the Hotline.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order.

We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your debit or credit or card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.