Terms and Conditions

Terms & Conditions

By ordering goods from the Company you are deemed to have understood and accepted these terms.

Clause 1

These terms and conditions apply to all orders and supercede all others. Receipt of order confirmation from you, constitutes your acceptance that our conditions apply to the contract notwithstanding any purported terms put forward by you.

Clause 2

Payment is required before any order is processed unless credit facilities have been approved with us in advance of the order. Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice.

Clause 3

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the rights to invoice any such discounts to accounts, which become overdue.

Clause 4 - Passing of title and risk

4.1 The risk in the goods shall pass to you on delivery.

4.2 All goods, delivered or not, remain our property until payment is received in full.

4.3 Until such time as payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purposes.

Clause 5 - Products and prices

We reserve the right to alter any prices or detail or design of products illustrated without notice and while every effort is made to describe goods accurately in the catalogues and website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss. Where applicable all prices quoted are subject to VAT at the current rate.

Clause 6 - Quotations and contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any charges in the law or government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quoted prices are subject to sight of artwork and stock availability. E & OE.

Clause 7 - Prices

Where applicable all prices quoted are subject to VAT at the current rate.

Clause 8 - Delivery

8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.

8.2 Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. Express print charges and Express delivery charges) which will be charged to you at current quoted rates.

Clause 9 - Quantity variation

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Clause 10 - Claims

10.1 Claims arising from damages or partial loss in transit must be made in writing to us, so as to reach us within 7 days of delivery.

10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach is with 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of contract.

10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.

Clause 11 - Liability

11.1 Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.

11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

11.3 Nothing in these terms and conditions shall affect the statutory rights of the consumer.

Clause 12 - Cancellation charges

Due to the bespoke nature of our business, any order cancelled within 24 hours of placement will be subject to a cancellation fee of £50.00 + VAT. If an order is cancelled after this initial 24-hour timeframe, a cancellation charge of £50.00 + VAT will apply, in addition to any fees incurred for further work performed prior to the written cancellation. Please note that stock is ordered, production slots are scheduled, and artwork and screens are generated within 24 hours of purchase, with branding and printing starting soon after.

Clause 13 - Samples

Unbranded samples are chargeable and non returnable. It is not possible to specify colour choices or branding. Unbranded samples are only intended to check the quality of the product. Some samples provided may be 'dummy' products only and will not be fully functional (i.e. Power banks will not hold charge, USB memory sticks will not be functional).

Clause 14 - Overdue accounts

14.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Invoices not paid by the due date may be charged interest at 2% per month calculated on a daily basis until payment has received and cleared into our bank account. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

14.2 We reserve the right to charge you for any legal collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Clause 15 - Quantity changes to order

Any change in the quantity of an order must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

Clause 16 - Artwork and printing

16.1 All artwork and printing charges will be levied where necessary unless previously stipulated by us.

16.2 We reserve the right not to accept an order or produce an order if we consider that any words or message to be printed infringes any other person's rights; contains any material which we consider is or is likely to be offensive, indecent, unlawful, obscene, sexually explicit, drug or criminal-related, defamatory, degrading or otherwise to be unacceptable content; contains any falsehoods or representations that we consider may damage Hotline, or any third party; we consider constitutes, encourages or displays any bullying, violent, abusive, discriminatory or threatening behaviour or harassment of any person; or we consider is likely to, give rise to civil or other liability.

16.3 It is the buyer's responsibility to check the visual proof. The seller shall not be liable for any loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the buyer as a result of errors in printed artwork where those errors were evident within the visual proof and the artwork was printed in accordance with that visual proof.

16.4 Where the buyer specifies that any printed artwork design etc. (or any part thereof) is to match a specific colour reference of any kind the buyer is aware that the colour of the finished print may appear different from the specific reference depending upon the nature of the substrate printed upon and the seller shall not be liable for any loss (including loss of profit), costs (including the cost of labour and materials used), damages, charges and expenses incurred by the buyer in this regard. If no specific colour references are supplied by the buyer, the seller will match the print colours to logos supplied and is not liable for any loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the buyer in this regard.

Clause 17 - Force majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

Clause 18 - Monitoring of telephone calls

For security and training purposes telephone calls may be recorded. Information given in the course of a telephone call will comply with our Privacy policy.