Delivery and returns

Yes. Our Express Cotton Tote Bag is set up for fast turnaround, and where a product supports it you'll see Free No-Rush, Standard and Express delivery options with a date against each. The date you choose is guaranteed once the order is placed, and you see it before you pay rather than after.

Yes. Our Express Cotton Tote Bag is set up for fast turnaround, and where a product supports it you'll see Free No-Rush, Standard and Express delivery options with a date against each. The date you choose is guaranteed once the order is placed, and you see it before you pay rather than after.

Realistically ten to fourteen weeks door to door, covering sampling and approval, production, sea freight, customs clearance and final delivery. Air freight shortens the middle stage and costs considerably more. Plan around Chinese New Year, when factories close and both the weeks before and the weeks after are disrupted, which can remove around two months of usable calendar. The date moves each year, so check it for the year you are planning in.

Around six weeks before you need them, which for a July event means placing the order in May. The bamboo fan runs 22 days to dispatch on its own, before you add proof approval and delivery.

The Full Colour Bamboo Fan runs 22 days to dispatch, so allow around six weeks in total once you include proof approval and delivery. For a July event, order in May. Every product page shows its own guaranteed delivery date.

The levers that actually move a t-shirt deadline are fewer print colours, a single print position and a garment that is in stock in the sizes you need. Screen printing adds a setup step per colour, while transfer and vinyl do not, so those are often quicker on a short run. Send your artwork with the brief and nominate one person to approve the proof, because approval is usually the longest delay. Every product page shows a guaranteed delivery date before you order rather than a range of days.

Yes. Every product carries its own dispatch figure and its own guaranteed date, so the express range shows dates accordingly. Set your date and compare what comes back.

Yes, and that's the better way round. Set the date first, then choose from what's left. It stops you falling for a product that was never going to arrive in time.

Set next week's date and you'll see everything we can still deliver in time. Some products dispatch in 5 days.

Shopping by date starts with your deadline and narrows the range to what can meet it. The guaranteed delivery date is the commitment shown on each product page once you've chosen. You use one to find products and the other to confirm when they arrive.

Because the branding method, how deeply the product is stocked and the product itself all affect production. Screen printing a cotton bag is quick, printing full colour across a large bamboo fan is not, and garments need picking by size and colour.

Yes. Set the date you need your products by and the range narrows to the items we can deliver on or before it. Every product then shows its own guaranteed delivery date so you can confirm before ordering.

Yes. Set your required delivery date and the range narrows to products we can deliver on or before it. Every product then shows its own guaranteed delivery date so you can confirm before ordering.

Standard lead times from proof approval are around 7–10 working days for most items. Some products are available on a 2 to 5 working day express turnaround. If you need your order sooner, use the ‘Fastest Delivery’ or ‘Delivery By’ filters on the left-hand side of the product listing page to find products that can arrive in time for your event.

Some eco products are available on express lead times of 2 to 5 working days. If you need your order sooner, use the ‘Fastest Delivery’ or ‘Delivery By’ filters on the left-hand side of the product listing page to find products that can arrive in time for your event.

Most orders are ready within 7–10 working days of proof approval. If your event is sooner, use the ‘Fastest Delivery’ or ‘Delivery By’ filters on the left-hand side of our product listing pages to find products that can meet your deadline. You can check delivery dates before placing your order.

Most orders are ready within 7–10 working days of proof approval. If your event is sooner, use the ‘Fastest Delivery’ or ‘Delivery By’ filters on the left-hand side of our product listing pages to find products that can meet your deadline. You can check delivery dates before placing your order.

Yes. Our Express Curvy Pens are set up for fast turnaround, with the express service based on a one colour print on one side of the pen, up to a maximum quantity shown on the product page. You'll see the current delivery date before you order, and the date you select at checkout is guaranteed.

Sign in to your Hotline account and open the order. You'll see its progress from placing it, through production, to delivery, with delivery information once it's been dispatched.

Make the job simpler by switching to our Express Cotton Tote Bag, printing one colour on one side, or choosing Express where the bag offers it. Delivery options are chosen per order line, so you can also put the bags you need first on the fastest option and the rest on No-Rush, checking the basket total before you decide.

Yes. The delivery date you select at checkout is guaranteed, and we deliver on or before it. Once your order is placed that date is locked, subject to normal payment and order conditions, and it's a delivery date rather than an estimated dispatch time.

Where the product supports it, you can choose from Free No-Rush, Standard and Express delivery. The options available depend on the product and the order, and each one shows its own delivery date so you can pick the one that fits your deadline.

Because the products have to be branded with your artwork before they can be sent. Your design needs to be approved, the branding is applied, and the finished goods are then packed and dispatched. The delivery date we show you accounts for all of that, which is why it is given as a date rather than an estimate.

Yes. We show you a guaranteed delivery date before you place your order, and that date is locked in once the order is placed, subject to the normal BACS payment conditions. You will see it in your account for the duration of the order rather than having to ask us.

Sign in to your Hotline account and open the order you want to check. Your account shows the order's progress through its key stages, from placing it through to delivery, along with delivery information once it has been dispatched.

Work out your postage band before you choose the products, not after. Weight and box size usually decide the cost more than the items do, and a pack that tips into the next band can cost more to send than the contents are worth. Then check every item makes sense without someone there to explain it.

Shopping by date starts with your deadline and narrows the range to what can meet it. The guaranteed delivery date is the commitment shown on each product page once you've chosen. You use one to find products and the other to confirm when they arrive.

Your own approval time counts towards your deadline, because nothing goes into production until you've signed off your Visual Proof. Proofs come back within 20 minutes during working hours, so the fastest thing you can do is decide in advance who approves it.

Yes. Every product carries its own dispatch figure and its own guaranteed date, so the express range shows dates accordingly. Set your date and compare what comes back.

Your guaranteed delivery date is locked in as soon as you place your order. You’ll see the latest live delivery date on your Visual Proof™ and again in your basket before ordering.

The only exception is if you choose to pay by BACS. In this case, your delivery date will move forward each day until we receive your payment. Once payment is received, your guaranteed delivery date is locked in.

The delivery dates shown online are always the quickest we can guarantee. We’d much rather give you our very best guaranteed lead time upfront than promise an earlier date and fail to deliver.

If a product can’t arrive in time, use the delivery date filter on our category pages. Simply select the date you need your merchandise by, and we’ll show you the products available for guaranteed delivery on or before that date. If your deadline is particularly close, you can also browse our Express Products range.

Remember, these are ‘delivery by’ dates. We’ll always aim to get your order to you sooner whenever possible.

You’ll see different delivery options in your basket, with a guaranteed delivery date for each one. The quickest option will always be the fastest delivery we can offer, so we can’t promise an earlier date.

Remember, these are ‘delivery by’ dates, and we’ll always aim to get your order to you sooner whenever possible. If the date shown doesn’t meet your deadline, use the delivery date filter on our category pages to find products that can arrive in time.

Each product has its own lead time based on factors such as stock availability, the branding method and where it is produced. Some products can be branded and delivered in just a few working days, while others require more production time. That’s why we show a live, guaranteed delivery date for every product, so you know exactly when it will arrive before you order.

We deliver 99.9% of orders on time. You’ll see your live, guaranteed delivery date on the product page, on your Visual Proof™ and again in your basket before you order. Once your order is placed, that date is locked in, and we guarantee to deliver your merchandise on or before it.

Absolutely! If you'd prefer your order to be sent without any reference to Hotline, just tick the 'Plain Label' option at checkout.

Yes, but we don't recommend it. Venues, events, and hotels can be busy places, and deliveries can easily go missing. Since we can’t provide direct instructions to courier drivers, there's a higher risk of your goods getting misplaced at large venues.

To avoid last-minute stress, we strongly advise having your items delivered to a home or business address ahead of time. If delivering directly to the event is your only option, we’ll ensure the goods reach the venue, but please note that we won’t be able to assist if they cannot be located once delivered.

Since our products are custom-branded with your logo or design, returns aren't possible unless the finished items differ from the approved Visual Proof™. If there's an issue with your order, contact our customer service team, and we’ll be happy to help.

Yes, a signature is required. If no one is available to sign, the courier will leave a calling card. You’ll need to contact the courier to arrange another delivery slot. For urgent orders, especially for events, ensure someone is there to sign for the delivery to avoid delays.

Not necessarily. Each item in your order may have a different lead time. The delivery date you choose for each item on the Visual Proof™ will be confirmed in your order confirmation once the order is placed.

You can find all delivery details for your orders in your Portal under the Order History tab. Click ‘View Order Details’ for full delivery information, including the expected delivery date.

Yes, we now deliver to non-mainland UK locations such as the Scottish Highlands and other outlying areas. We’ll always aim to deliver on the date shown at checkout, but depending on your location, it may take a little longer.

Unfortunately, we're no longer able to deliver to Northern Ireland due to changes brought in under the Windsor Framework.
While we cover the rest of the UK, we’re not currently able to deliver internationally to other countries.

If you select our No-Rush delivery we give you an estimated delivery date whereas both Standard and Express options, we guaranteed to deliver by or on our guaranteed delivery date.

The courier will usually attempt redelivery or leave the package at a local collection point. Check your tracking information in your Portal for details.

No, delivery is limited to one UK mainland address per order. For multiple addresses you can split your quantities into separate orders.

Unfortunately, we cannot accommodate specific delivery date requests. If you select either Standard or Express delivery at time of order the guaranteed delivery date reflects the latest possible date we will deliver your order. If you select No-Rush delivery the date reflects an estimated delivery date.

We only use tracked couriers like DPD, DHL, UPS, and TNT. Track your package via the Track Order button in your Order History tab in your Portal. If you can’t find your tracking link please contact us via our online Support Centre - Aftersales tab