No. You need a version of your logo or artwork, ideally as a vector file, and we take it from there. We'll show you a digital proof within 20 minutes so you can see exactly how it will look before anything goes to print. If your artwork needs adjusting, we'll tell you.

It's the clearest case for it. Uniforms and welcome kits are meant to stay identical between orders, so repeating the exact specification is the point rather than a shortcut.

The current price at the quantity you want, the delivery date on the product page, and the stock figure. On clothing, check the stock by size, because availability moves.

Yes, if you've verified your work email address. Your account can then show relevant previous Hotline orders placed by colleagues within your organisation.

Not necessarily. Dispatch times vary by product and change over time, so check the date on the product page. Across our range dispatch runs from 5 days to 22 days depending on the item.

Not necessarily. Prices move, and the price per unit also depends on the quantity you order, so check the current price on the product page. If you're ordering a different quantity from last time, the unit price will change with it.

It sits alongside your previous orders. Open your Hotline account, find the order you want to repeat, and Buy Again takes you back to the product.

No. The artwork from your previous order is held against it in your account, so you don't need to go looking for the original file.

Yes. Buy Again in your Hotline account takes you back to any product you've previously ordered, with the detail from that order attached, so you don't have to search the catalogue again.

Agree who approves what before you start, build one basket rather than several, and share it as a single link. Approvals hold up more merchandise orders than production does, so naming the approver in advance is the cheapest time you'll save.

Yes. Your own basket carries on as normal and you can keep editing it. The version you shared stays as it was, so nobody is approving a moving target.

Build one basket, share it as a single link, and name the approver before you send it. If the question is what it'll look like rather than what it costs, send a free Visual Proof alongside it.

The products you selected, the quantities you set and the prices, all on one page, as the basket stood when you sent it.

Because if you're asking somebody to approve a spend, they need to approve a fixed list. A basket that changed underneath them would make the approval meaningless and would make the invoice come as a surprise.

No. The shared basket is a snapshot of your selection at the moment you sent it, so the person reviewing sees exactly what you sent rather than something that's changed since. Share it again to send an updated version.

Yes. Build your selection on hotline.co.uk and share it by email. Your colleague opens one link and sees every product you chose, with the quantities and the prices.

Definitely! When you request your free Visual Proof™ on the product page, upload your logo or add your text, and let us know the Pantone colours you’d like to use. If you’re unsure about the colours, don’t worry—our in-house design team will match them for you. Once we have your instructions, we’ll send you a visual proof that includes the design, print colours, and all pricing and delivery details. You can review everything to ensure it’s perfect before you proceed with your order.

Unfortunately, we are unable to include personalised delivery notes with your order. All orders are sent directly to the address you provide and come with a standard Hotline delivery note. If you’d like your order to be sent without any reference to Hotline, simply tick the 'Plain Label' option at checkout.

For any special delivery instructions, we recommend adding these directly to the delivery address so they can be easily followed.

VAT is applied to delivery charges because it is considered part of the overall supply of goods or services. The same VAT rate that applies to the products you’re purchasing is also applied to the delivery. For example, if the items in your order are subject to the standard VAT rate, the delivery charge will also include VAT at that rate. This ensures compliance with HMRC regulations.

Yes, we can! Key details about our Price Match Promise - Clear, straight forward information to keep things simple:

• We only price match against UK companies and websites selling UK products.
• The competitor’s products must be exactly the same as the products on our site.
• The product must be available and be ordered and paid for on the same day.

Here’s how you request our famous Price Match Promise . . .

1. Request a Visual Proof™ for the same product.
2. Click the ‘Price Match’ link on your Visual Proof™ (found below the Buy Now button).
3. Upload the competitor’s quote for verification.
4. We’ll ensure the quote is like for like, and then update your Visual Proof™
5. Once you receive the updated Visual Proof™, add the item to your basket and checkout.

Please note: Price Match Visual Proof™ must be purchased within 24 hours. After this, pricing reverts to our original competitive rates.

Yes! Just enter your required amount in ‘Custom Quantity’ box in the Choose drop down and the price will update automatically.

Unfortunately not, we specialise in branded products, ensuring every item is tailored with your logo or design.

To ensure your order arrives on time for your event, all Visual Proofs™ default to the fastest available delivery option. However, we also offer a no-rush Free Delivery option, which is reflected in your Instant Quote and can be selected from the 'Delivered by' dropdown menu. This way, you have the flexibility to choose what works best for you!

Yes! At checkout, select "Existing Customer – Credit Account" and enter your PO number. Alternatively, upload your PO with your order reference into our Support Centre found on our Contact Us page.

Each design or colour requires a separate Visual Proof™. Simply add your chosen options to your basket one at a time.

Our prices include the product, logo setup, branding, and delivery. Hover over "Total Price" on the product page for a full breakdown.

Yes! Different quantities or colours need to be added as separate lines to your basket. For clothing sizes, you specify these on your Visual Proof™ when ordering.

Yes, simply request as many Visual Proofs™ as you need and add all the items to your basket and check out in one go.

Not quite. Each design requires its own setup and is treated as a separate order, so pricing is calculated independently. The good news? Once your design is in our system, it’s saved and ready for easy reordering anytime!

We’re unable to mix colours or designs within a single order line. If you’d like variations, just request individual Visual Proofs™ for each colour or design. This way, we can ensure every detail is just right!

You can get an Instant Quote on the product page, however, you are unable to create a Visual Proof™ if an item is out of stock. We only provide a Visual Proof™ for in-stock items to avoid overpromising.

Our pricing is fully transparent. It includes the product, logo setup, and branding. You can view a breakdown by hovering over the ‘Total Price’ link next to the item price on your Visual Proof™. Delivery costs and VAT details are also clearly displayed.

Yes, your Visual Proof™ is your final order sign off. We require approval to ensure accuracy. The design you approve is exactly what we’ll print. Just click the ‘I have reviewed my design and approved it’ button before adding the product to your basket.

Yes! You specify sizes before adding to the basket on your Visual Proof™. This ensures everyone receives the right fit within your total order quantity.

Simply use the dropdown arrow in the 'Select Quantity' box and select the quantity you require, your price will be instantly updated.

We’re sorry, but we’re unable to process orders below the minimum quantity listed. Our minimums are set to ensure safe packaging and delivery, particularly for delicate items like mugs.

No problem! Here’s how you can do it:

1. Select the items you’re interested in and click the ‘See Your Logo on It’ button.

2. Upload your logo and request a Visual Proof™. Within 20 minutes, you’ll receive a your fully priced Proof for that item. Add the item to your basket.

3. Repeat this process for each additional item you require. (Your logo will be saved in our uploader after the first upload for easy access.)

Once all your items are in your basket, if you need a hard or digital copy you can Download Quote as a PDF at the top of your basket. This makes it easy to create an itemised cost breakdown of everything you’d like to buy before finalising your order.

Absolutely! You can get Instant Quote online for every product—just select your options on the product page to view pricing.

If you’d like a more tailored option, many customers choose our exclusive Visual Proof™, which displays your logo on your selected item. When you are ready, simply hit the 'See your logo on it' button, upload your logo and our skilled designers will handle the rest for free! We’ll email you a fully priced visual proof within 20 minutes during working hours. Your Visual Proof™ will be saved in your Visuals, which is located next to your Portal icon in the header of our website, ready for you to review and order whenever it suits you.

No problem! You can get instant quotes online for any product—just choose your options on the product page to view pricing. However, most customers prefer our exclusive Visual Proof™, which showcases your logo on your selected item. Simply hit the ‘See your logo on it’ button, upload your logo, and our skilled designers will take care of the rest—it’s completely free! We’ll email you a fully priced Visual Proof™ within 20 minutes during working hours.

Visit the product page of your chosen item.

1. Select the product colour and quantity you require, click the orange 'See your logo on it' button.

2. Upload your logo and include any design notes. Our expert designers will create a fully priced Visual Proof™ showcasing your logo on the item and email it to you within 20 minutes during working hours. Make as many design amendments as you like until you are 100% happy.

3. Approve the Visual Proof™, add to basket and check out. All orders are placed directly on our website for accuracy and efficiency.

Access your Portal anytime to retrieve past orders, visuals, and invoices, making reordering simple and seamless.