Yes. Every product page at Hotline Promotional Products shows the number of units currently held, so you can check availability against your quantity before you commit to anything.

Yes. hotline™ offers a FREE 20-minute Visual Proof™, allowing you to see how your logo will appear on your chosen promotional products before production begins. This helps ensure you’re happy with the design before your order goes ahead.

A5 for almost everything. It is large enough to write in properly and small enough to carry in a bag, which is why it is the standard for both conference use and client gifting. Choose A4 if recipients will be working alongside printed handouts, as in training or workshops. A6 and pocket sizes suit jotting rather than note taking, so they work better as giveaways than as gifts.

A hamper is a perfectly good gift and it is genuinely popular, so it is a safe choice. Two things it does not do: it carries no branding, so it does nothing for recall once it has been eaten, and food and drink are excluded from the exception that makes branded gifts deductible, so it is generally treated less favourably for tax than a branded item of the same value. If the gift is purely a thank you, a hamper is fine. If it is also doing a job for your business, a branded item does more.

Something practical, and the same thing for everyone. Staff compare gifts in a way clients do not, so a consistent well-chosen item works better than a tiered system where the difference is visible. Branded drinkware, a quality notebook or clothing people would actually wear all get used through the following year. If you are ordering clothing, collect sizes early, because that is what sets your timeline rather than production.

Decide by the end of October and order in early November. Stock on popular gifting lines thins through November and branding capacity is under more pressure than at any other point in the year. Allow extra time if you are personalising individual names or want branded packaging. If you are ordering in December, ask what is genuinely achievable rather than browsing, because the list will be shorter.

Business gifts are normally disallowed, with an exception for gifts carrying a conspicuous advertisement for your business, subject to conditions including an annual limit per recipient. Food and drink are excluded from that exception, so a hamper, wine or chocolates is generally treated less favourably than a branded item of the same value. This is general information rather than advice, and the current limits and your own position should be checked with your accountant.

Spend on the things that change how a gift lands rather than on the product. Personalise a modest item with the recipient's name instead of upgrading to an anonymous expensive one. Send one well-chosen thing rather than a bundle of small ones. Write something by hand in the card. And consider sending in mid-January instead of early December, when nothing else is arriving and a modest gift has the room to be noticed.

The gifts that work best are the ones still being used in January: branded drinkware, a quality notebook, a good pen or a desk item, chosen at a level that suits the relationship. At the lower end the quality of a single item matters more than the number of items. In the middle band you have the widest choice. Higher up, a gift starts to feel chosen rather than distributed, and personalisation is what makes that difference rather than price alone.

Send what you have. A logo file and your preferred colours are enough to get started. If you are unsure about placement or sizing, we'll make a recommendation in the proof and you can adjust from there.

Something small enough to leave with in evening dress, useful enough to be kept, and inexpensive enough not to look like it came out of the money raised. Guests at a fundraiser can work out who paid for the favour, so a modest useful token lands better than a premium gift.

It varies enormously, and a real example helps more than a range. A black-tie ball for Rossendale & Pendle Mountain Rescue Team at The Village Hotel in Bury in October 2025 drew 200 guests and raised £10,022, three times its target. That event had a personal story behind it and a cautious target, both of which are worth accounting for before budgeting on the same result.

Yes, and it is usually the cheapest part of the order. The unit price falls as the quantity rises, so extra units beyond your headcount cost less each than the ones you needed. Decide what the organisation will do with the surplus before you set the quantity. The mountain rescue team kept the extra trolley coins for their own fundraising through the following year.

Largely through community events and donations, because they are run by volunteers rather than funded as a service. That makes the cost of anything branded a live question, which is why low-cost items people keep tend to work better for them than anything premium.

Yes, and not only for marketing. The Long Term Ventilation team at Southampton Children's Hospital buys branded stickers, fidget toys, stress balls and teddy bears as part of how it delivers care, using them as achievement markers during mask desensitisation, to manage anxiety in nurse-led clinics and for comfort during overnight sleep studies.

Age marking and small parts, what the item is made of including whether it contains latex, whether your infection prevention team is comfortable with it, and how well it stands up to repeated use. Ask your supplier for the specifics on the exact product rather than the range, and ask before you order.

As a visible marker of something achieved. Southampton Children's Hospital's ventilation team uses 37mm circle roll stickers during ventilation initiation and mask wearing, so a child who has managed a difficult step has something to show for it. It works because the sticker records progress rather than rewarding compliance.

Small, repeatable and immediate. A sticker given the moment something is achieved works where a larger item given at the end does not, because the value is in the timing. If you are buying for a reward scheme rather than an event, buy something you can afford to hand over often.

Yes. Every product page shows its price at the quantity you need, its minimum order and its guaranteed delivery date before you order, so you can take a real figure into a budget approval. A free Visual Proof gives you an image of the branded item to circulate for sign-off before anything is committed.

Something obviously usable on its own, light enough not to push the pack into a higher postage band, and packaged well, because the opening is the whole experience when nobody is there to hand it over. Spread a Smile posts branded pencils in art packs to children joining its virtual art club from hospital or home.

Send everyone the same thing and send it before the session, so nobody joining remotely is working with less than the people in the room. That applies equally to a virtual art club, a hybrid conference and a remote new starter's first day.

Put the logo on something the people you support will actually use, and keep it small. Spread a Smile described branded pencils in its art packs as small ambassadors for its mission, seen by families, hospital staff and volunteers. In settings where advertising would be inappropriate, recognition is the goal rather than reach.

Something they can use straight away without an adult setting it up, in a form the setting allows. Art and craft items work well because the child does something with them rather than just owning them. Check any age-related safety requirements for the specific product before you order.

Use one artwork treatment adjusted per item rather than resized per item, give the supplier one colour reference instead of a logo file per product, and decide the whole set before ordering any of it. The Hospital Broadcasting Association's centenary used lanyards, tote bags, badges, mint cards and engraved pens carrying one identity across the day.

Something worn, something carried, something used and something kept. The Hospital Broadcasting Association centenary used lanyards for identification, tote bags for materials, badges to mark people out, mint cards before people went on stage, and engraved metal pens as the keepsake. The keepsake is where the budget difference should go at a milestone event.

They are the small courtesy nobody plans for and most people appreciate, and they cost less than almost anything else on a table. The Hospital Broadcasting Association included sugar free mint cards at their centenary, which is a sensible choice before an awards ceremony where people are about to speak on stage.

Yes, and for a coordinated set it is the right way to do it. Ordering together means one artwork round across every item and one chance to see them side by side in proof before anything is produced. Ordering piecemeal over several months means repeated artwork rounds and branding that drifts between items.

No. The Hospital Broadcasting Association's centenary set included an RPET lanyard made from recycled plastic bottles and a recycled metal pen. If you need documented environmental credentials for a report or a procurement brief, ask us about the specific product and we will tell you what certification it carries, or tell you plainly if it carries none.

Yes. Set the date you need your products by and the range narrows to the items we can deliver on or before it. Every product then shows its own guaranteed delivery date so you can confirm before ordering.

It depends heavily on the product. Dispatch at Hotline Promotional Products runs from 5 days on a screen printed canvas tote to 22 days on a full colour bamboo fan. Rather than working to a general rule, set your show date on the site and you'll see exactly what can still make it.

Because the branding method, how deeply the product is stocked and the product itself all affect production. Screen printing a cotton bag is quick, printing full colour across a large bamboo fan is not, and garments need picking by size and colour.

Set next week's date and you'll see everything we can still deliver in time. Some products dispatch in 5 days. If the range that comes back doesn't work for you, ring us with your date and quantity and we'll tell you honestly what's achievable.

Yes, and that's the better way round. Set the date first, then choose from what's left. It stops you falling for a product that was never going to arrive in time.

Yes, once you've verified your work email address. Verification confirms you belong to the organisation before any order information becomes visible to you.

Because merchandise orders contain commercial information about what was bought and what was paid. Sharing an email domain with someone is not on its own enough for us to show you their orders. Verification confirms the address genuinely belongs to you, which is what lets us open up organisation order history safely.

No. Entering an address on the same domain isn't enough on its own. The address has to be verified as genuinely belonging to you before any organisation order history becomes visible.

The order stays with the organisation rather than with the individual. You can see what was ordered, the quantity and the specification, without needing to contact whoever placed it.

It helps a great deal. If everyone can see what's already been bought, you're far less likely to end up with three variations of the same branded item, or two teams paying different prices for it in the same quarter.

Each person uses their own account and verifies their own work email address. That's what keeps the access personal and confirmed rather than shared around.

Yes. Hotline's Big Brands range covers 263 products from recognisable retail names that can be branded with your logo.

The range includes Stanley, Parker, Moleskine, Case Logic, Ocean Bottle, Pierre Cardin, Americano, CamelBak, BIC, Herschel and Dopper, across 263 products.

Yes. Love Hearts are marked suitable for vegetarians and vegans, and both the Love Hearts and the lollipops are marked as not sugar free. If you need full ingredient or allergen detail for a specific product, ask us before you order.

Yes. The 210 x 380mm print area on the bamboo fan is large enough for a campaign line, an event name or a date alongside your logo. Request a free Visual Proof and you'll see the layout at actual size before you order.

Something small enough that taking one does not feel like agreeing to anything. Pens work because they are useful, cheap enough to offer freely and easy to hand over mid-sentence. The point is not the pen. It is that somebody who has taken one has stopped walking, which is the hard part.

Start from what you want the item to say rather than from what you can afford to print on. Annie at Pink Sisters Wellbeing Club put it as "be really intentional with what you choose, it's more than just putting your logo on something". In practice that means picking something your audience would want even without the branding, then branding it well.

Usually yes, and often before the giveaways. A banner is the only item on a stand that works on people who have not stopped yet, and the only one that gets used again at the next event. For a group running a regular programme, it is the cheapest item per appearance on the whole stand.

Three things, and only one of them is a giveaway. Something that identifies you from a distance, which is usually a roller banner. Something to hand to people who stop, which is usually a pen. And something for them to carry what they collect, which is usually a bag. Pink Sisters Wellbeing Club ran their Doncaster Council event stand on exactly that combination.

Two different things. Something for the whole field that is cheap, on theme and used during the round, which usually means printed tees or balls. And a separate, better item for the prize categories, which is seen by the room at the presentation and kept afterwards. The first Phegsdann Charity Golf Day gave printed wooden tees to all 65 golfers at check-in and branded golf umbrellas as competition and raffle prizes.

Hotline Promotional Products supplies printed umbrellas including full-size golf umbrellas. We supplied the Storm Guard automatic golf umbrellas with a two-panel print used as prizes at the Phegsdann Charity Golf Day. A two-panel print puts the branding on opposite sides so it reads whichever way the umbrella is turned.

Something visible from across a dinner table when it is handed over, and used on a golf course afterwards. Umbrellas, bags and drinkware all work. Budget per prize rather than in total, because a golf day usually has five to eight categories: longest drive, nearest the pin, best individual, best team and a raffle.

It varies, and a real figure helps more than a range. The first Phegsdann Charity Golf Day had 65 golfers and 5 spectators and raised over £4,500, which is roughly £64 per person in the room. That was a first event carried partly by goodwill, and the headline figure does not show the costs behind it.

Who gets it and what it has to survive. A giveaway goes to everyone, so it is bought on cost per unit and usefulness on the day. A prize goes to a few people in front of everyone else, so it is bought on how it looks at the moment it is handed over and whether it gets kept. One product rarely does both jobs well.

Yes. We regularly review our Knowledge Centre content and update it when things change. For information that can change more frequently, such as prices, stock levels and delivery dates, you’ll always find the latest information on the relevant product page.

Absolutely. If there’s something you’d like us to explain or a promotional products question you can’t find the answer to, let us know. We’re always looking for useful topics to cover, and your question could become one of our next articles.

We’re adding new guides, FAQs, ideas and news regularly. The Knowledge Centre will continue to grow as we share more of our experience, answer new customer questions and cover changes across the promotional products industry.

It depends on the products you choose. Premium items often start at 5 to 10 units, making them suitable for targeted press or influencer campaigns, while event merchandise may have higher minimum quantities. You can check the minimum order quantity for any item on its product page or your Visual Proof.

Yes, if you buy for the week after the event rather than the day of it. A pen that stays on a desk and a tote bag that gets carried around London both keep working long after the event, which is what makes a small spend go further.

Ask for a proof before production and check it against your guidelines rather than approving from a description. A free Visual Proof shows your logo on the actual product at the size and position it will print. It matters most on small print areas like wristbands, where a logo that works on a tote bag can lose its detail entirely.

Hotline Promotional Products supplies branded merchandise to UK charities and community organisations, including Brain Research UK at the 2026 London Marathon and Obimi CIC's Pause and Reset wellbeing day. Minimums are set per product rather than by blanket policy, so smaller fundraising events are often within reach.

Something to hold up and something to do with their hands. Hand-waving flags work because supporters stand in one place for hours, which makes them a far more reliable branding surface than a runner moving past at speed. Split the budget between both audiences rather than spending it all on participants.

By concentrating rather than spreading. A dozen supporters spread along a marathon route is invisible. The same dozen gathered at two or three points, all holding the same branded flag, becomes a landmark runners can look for. You are not trying to cover the route, only to make a few places on it unmistakable.

Work out your cost per attendee first, then decide how it splits between the bag and what goes in it. Spending more on the bag and less on the contents usually reads better, because the bag is the part people keep. Every product page shows its own price at the quantity you enter, before you speak to anyone.

Something with a use attached to the memory. Wessex Volleyball Club chose drawstring bags for the junior players who were new to the club and commemorative keyrings for the members who had been there for decades, which covered both audiences at one event. A milestone item that gets used is remembered. One that gets filed away is not.

Things a child uses weekly rather than once. Drawstring bags work well because they carry kit to training, to school and to tournaments, so the club is seen every week rather than only at the event. Sports bottles, keyrings and wristbands work for the same reason.

Yes, and Wessex Volleyball Club did exactly that for their anniversary celebrations. Custom silicone keyrings served as the admission pass and then stayed on people's keys afterwards, where a printed paper ticket would have been thrown away the same evening. It is worth pricing the two against each other before you order either.

Send them an image rather than a description, and agree in advance who has the final say. A free Visual Proof shows the logo on the actual product, which is something non-designers can give a straight answer on. Deciding who approves it before you request it is what stops an order sitting in an inbox for a fortnight.

Yes, on plenty of products. We printed 50 branded drawstring bags for Wessex Volleyball Club's 50th anniversary and 50 branded cotton totes for Obimi CIC's Pause and Reset wellbeing day, both in 2026. Minimums are set per product rather than by blanket policy and every product page shows its own, so if the minimum on something you want is higher than you need, ask us, because there is often a similar product with a lower one.

We recommend ordering as early as possible, but we offer some of the industry’s fastest lead times for promotional products. We always show the quickest available lead time in working days, along with your exact guaranteed delivery date, on every product page and your Visual Proof.

Turnaround times depend on the product and the quantity. The best approach is to tell us your event date when you get in touch, and we'll confirm whether the timeline is achievable before you commit to anything. We send a digital proof within 20 minutes of receiving your artwork, which keeps the approval stage moving quickly.

Minimum order quantities vary by product, not by the type of organisation placing the order. That said, some products have lower minimums than others, so if your required quantity is small, it's worth asking us which options are available at that level. We'll always try to find something that works within your constraints.

Our stock figures are updated in real time throughout the day, so you can see the latest availability before ordering. If the quantity you need is close to the number remaining, we recommend ordering quickly or browsing the category for a similar product with more stock available.

Yes. Most of our clothing has a minimum order quantity of 5, so a team of 10 is comfortably within reach. Check the minimum on the product page and collect your size split before you order, because the stock figure breaks down by size.

A minimum order quantity (MOQ) is the smallest number of units a supplier will produce in a single run. MOQs exist because setting up a print run has a fixed cost regardless of how many items you order. Our MOQs vary by product and are shown on each product page.

No. Stock tells you the blank product is available today. The delivery date on the same page tells you when the branded product arrives, and that includes production time. Check both before you plan around a date.

Yes. On clothing the figure breaks down size by size, so you can see exactly what's available in each. A garment can be well stocked overall and short in the specific size half your team wears.

We show the latest stock availability on the product page, on your Visual Proof™ and in your basket, so you can check that there are enough units available before ordering.

If an item has been sitting in your basket and the stock level changes, we’ll let you know before you check out. Products marked ‘Low stock’ also show the exact number remaining, making it easy to see whether there are enough for the quantity you need.

It depends on the product and branding method you choose. Hotline offers some of the quickest lead times in the UK for branded promotional products, with selected Express Products available for delivery in as little as three working days.

You’ll see the quickest available lead time and a live, guaranteed delivery date on every product page, on your Visual Proof™ and again in your basket before you order.

14 days from the date the proof is issued, which gives you time to raise a purchase order or get sign-off from someone else.

Yes, absolutely. Just upload the JPEG you have and our designers will take it from there. We’ll check the quality and make sure it’s suitable for the product and branding method you’ve chosen.

If the artwork needs some work, we can often clean it up or redraw it as part of the Visual Proof™ process. We’ll always let you know if there’s anything we need from you before you order.

Within 20 minutes during working hours. Your proof is made by our in-house design team and comes back with a price quoted alongside it.

Nothing. Visual Proofs are free and there's no obligation to order once you've seen one.

The ideal width depends on your branding requirements. Common sizes range from 10mm to 25mm, with 20mm often providing a good balance between visibility and comfort.

Many badge holders and lanyards can be reused multiple times, making them a cost-effective and more sustainable choice for organisations running regular events.

Most event badges include the attendee’s name, organisation, job title and event branding. Some may also include QR codes or RFID technology for access control.

Yes. RPET lanyards are manufactured using recycled plastic materials, helping reduce waste while maintaining durability and print quality.

Branded lanyards are used to hold identification cards, badges, access passes and credentials at events, conferences, exhibitions and workplaces. They also provide continuous brand visibility throughout the event.

This depends on event attendance, budget and campaign goals. Many organisations start with a modest quantity and increase future orders based on demand and campaign performance.

Pens, tote bags, stickers and novelty giveaways such as logo bugs work particularly well at exhibitions because they are easy to distribute and help visitors remember your business.

Pens, tote bags and trolley coins typically provide excellent ROI because they remain in use for long periods and repeatedly expose users to your branding.

Yes. Effectiveness depends more on usefulness and relevance than cost. A practical product that gets used regularly often generates more brand exposure than a more expensive item that is rarely used.

Pens, stickers, wristbands, badges and trolley coins are among the most effective low-cost promotional products because they combine affordability with regular use and strong branding opportunities.

Start by considering how recipients will use the product. Practical, high-quality items that solve a genuine need are far more likely to be kept and used regularly, creating more impressions and better value than novelty giveaways.

A Visual Proof™ is a digital preview showing how your logo will appear on your chosen promotional product before production begins. Hotline provides a free 20-minute Visual Proof™, allowing you to check positioning, colours and branding with confidence before placing your order.

Promotional merchandise keeps your brand visible after visitors leave your stand. Practical products such as notebooks, water bottles and tote bags encourage continued use, helping attendees remember your business and increasing the likelihood of future contact.

Choose products that can be used across multiple campaigns rather than ordering different items for every event. Combining orders, planning ahead and selecting durable products that recipients will keep can significantly improve return on investment.

The best products depend on your audience, but reusable water bottles, notebooks, tote bags, pens, lanyards and branded clothing consistently perform well because they are practical, have a long lifespan and provide repeated brand exposure.

Ideally, begin planning three to four months before your first event. This gives you time to choose suitable products, finalise branding, approve artwork and schedule delivery without the pressure of last-minute deadlines.

Yes. Many organisers include sponsor logos alongside festival branding to maximise sponsorship value and create additional exposure opportunities.

Reusable products such as festival cups, RFID wallets and branded sunglasses often provide long-term exposure because attendees continue using them after the event.

Festival wristbands provide security, access control and branding in a single product. They are affordable, highly visible and suitable for festivals of all sizes.

Most organisers should begin planning several months before their event to allow time for product selection, artwork approval, production and delivery.

Festival wristbands, reusable cups, printed sunglasses, RFID wallets and lanyards are among the most effective products because they provide practical value while increasing brand visibility throughout the event.

Branded pens, notebooks and tote bags continue to provide excellent value because they’re affordable, useful and suitable for almost every type of event. Choosing quality over quantity often produces better results than distributing inexpensive novelty items.

In many cases, yes. Reusable products such as bottles, tote bags and notebooks are more likely to remain in use after the event, giving your organisation repeated brand exposure and often offering better value over time.

Ordering six to eight weeks before your event is recommended wherever possible. This provides plenty of time for artwork approval, production and delivery while giving you access to the widest product selection.

The most effective conference giveaways are products that delegates will use throughout the event and afterwards. Pens, notebooks, reusable water bottles, tote bags and lanyards remain popular because they combine practicality with long-term brand visibility.

Reviewing a branded proof helps ensure your logo is positioned correctly, colours reproduce accurately and the finished product reflects your organisation professionally. Hotline’s free 20-minute Visual Proof™ lets you review your branding before production begins, helping reduce buying risk and giving greater confidence in your order.

Yes. Your promotional products should reflect your organisation’s values and the experience you want candidates to associate with your brand. For example, organisations with strong sustainability commitments often choose reusable products, while technology employers may prefer practical tech accessories.

Effective promotional recruitment products are items that recipients genuinely use. Products that support studying, commuting or working—such as reusable drinkware, notebooks or phone accessories—provide repeated brand exposure while creating a positive impression of your organisation.

Your budget depends on the size and purpose of the event. Large careers fairs often benefit from a mix of lower-cost giveaways and a smaller number of premium branded items for meaningful conversations or competitions. Choosing products people will keep usually delivers better value than buying the cheapest options in bulk.

It’s best to start planning at least 6–8 weeks before your event, particularly for autumn recruitment fairs when demand is high. Ordering early gives you more product choices, allows time to approve artwork and helps avoid rush production or delivery costs.

The best recruitment merch is practical, useful and relevant to your audience. Reusable water bottles, tote bags, notebooks, quality pens and tech accessories are consistently popular because graduates are likely to use them after the event, keeping your organisation visible long after the initial conversation.

Yes. We supplied the branded bottles for the Economics Olympiad UK National Final at SOAS, University of London in June 2026, and we deliver across the UK. Tell us your venue, your date and your numbers and we will tell you what is achievable before you order.

The price per bottle depends on the size, the material, the branding and above all the quantity, and it falls as the quantity rises, because setting up a print run costs much the same at 250 bottles as at 5,000. Every bottle product page shows its own price at the quantity you enter, before you speak to anyone.

A bottle is one of the more reliably kept giveaways, because it has a use at home and at a desk rather than only at the event. It helps if the event is worth remembering. A bottle from a national final a student qualified for gets kept for different reasons than one from a careers stand.

More than your attendee number, because the attendee number rarely counts the adults. The Economics Olympiad final had around 150 student finalists and ordered 250 bottles, which covered accompanying teachers as well. Count staff, speakers, volunteers, judges and organisers, then add a buffer.

Hotline Promotional Products supplies branded water bottles and sports bottles across the UK, printed with your logo. We supplied 250 for the Economics Olympiad UK National Final in June 2026. Every bottle product page shows its own price at the quantity you enter, its minimum order and its guaranteed delivery date, before you speak to anyone.

Something students will use during the day and keep afterwards. The Economics Olympiad UK National Final gave every finalist and accompanying teacher a branded sports bottle, which they refilled through a full day of assessments at SOAS in June 2026. Notebooks, tote bags and lanyards work for the same reason at academic events.

Longer than a simple printed product, because a full colour print across a large area is a slower process than a single-colour print on a small one. Rather than quote a range, we show a guaranteed delivery date on each product page, which is the date we deliver on or before. If you are buying for a fixed festival date, check that date before you get attached to a product.

The price per fan depends on the format, the size of the print area and above all the quantity, and it falls as the quantity rises, because setting up a print run costs much the same at 100 fans as at 5,000. Every promotional fan product page shows its own price at the quantity you enter, before you speak to anyone.

Fewer than you might think, if the giveaway is meant to mark a tier rather than cover a crowd. 187 & Park had more than 400 VIP guests and gave fans to the first 100 through the entrance, which made the fan part of the experience rather than a fixture. Decide whether the item is for everyone or for a specific group before you decide the quantity.

Choose a material that is not plastic and that the guest has a reason to keep. Bamboo fans are one route, and they were the route 187 & Park took at their 2026 festival. Cotton bags, metal bottles and paper-based products are others. Ask your supplier what each product is actually made of rather than whether it is eco, because the second question has no fixed meaning.

Something that solves a problem on the day and survives the trip home. 187 & Park gave branded bamboo fans to VIP guests at their July 2026 festival, and guests used them on site rather than pocketing them, then asked to keep them. Reusable water bottles, cotton tote bags, picnic blankets, towels and sunglasses work for the same reason.

rPET stands for recycled polyethylene terephthalate. It is plastic made from post-consumer waste, most commonly recycled plastic bottles. It is used to make fabric for bags, lanyards and apparel, as well as some hard goods like bottles and containers. Products made from rPET carry the same functional properties as virgin PET but with a lower environmental impact.

It typically means the manufacturer has offset the carbon emissions associated with production through a carbon credit scheme. The quality of these schemes varies. If carbon neutrality is important for your procurement brief, ask the supplier which offset scheme they use and whether it is independently verified.

Some are, some are not. rPET products are often priced similarly to their standard equivalents. Organic cotton and FSC-certified products tend to carry a small premium, typically 10 to 20% above a comparable non-certified item. The gap has narrowed considerably as demand has increased.

Yes, of course. You can order different products in different quantities for the same launch. Each item may arrive separately, depending on its lead time, and we’ll show its clear, guaranteed delivery date on your Visual Proof and again in your basket before you checkout.

Yes. We offer a range of branded packaging options, including bundles and gift sets that come with branded gift boxes or premium packaging. You can view all the available options online and request a free Visual Proof to see how your chosen launch kit could look.

Yes. Every product page shows the date we'll deliver on or before, and our guides explain how lead times work so you can plan backwards from an event date.

Start with how a Visual Proof works, so you can see your logo on a product for free before spending anything, then read how to filter by budget, quantity and date to narrow the range down to what fits your spend and your deadline.

Our Knowledge Centre is written by the Hotline team, drawing on more than 35 years of experience in promotional products. Our articles bring together the knowledge of our product, design, marketing and merchandise specialists to give you clear, practical advice you can trust.

Each article also shows who contributed to it, so you can see the experience and expertise behind the advice.

No. The guides explain how promotional product buying works, covering budgets, minimum order quantities, lead times, branding methods and artwork requirements. Product listings stay in the product categories, which the guides link to where it helps.

No. Everything in the Knowledge Centre is open to read without an account, without an email address and without a sign-up step.

The Knowledge Centre is the free advice section of hotline.co.uk. It holds buying guides, product ideas, frequently asked questions, case studies from real orders, and news about changes to our range and our website.

Yes. Different product lines are delivered separately, as lead times can vary. We show the guaranteed delivery date for each item in your basket before you order, so you can use our different delivery options to coordinate everything to arrive at around the same time.

Tote bags and notebooks are consistently the most ordered event products because they are practical, carry a logo well and get used beyond the event itself. Power banks are the strongest premium option for events where attendees will be on their devices all day.

We recommend ordering as early as possible. For a launch event with a fixed date, four weeks is a comfortable lead time. For pre-launch seeding kits sent to press or influencers, allow around six weeks for briefing, proof approval and any custom packaging. If you’re working to a tight deadline, some products can be dispatched in as little as 48 hours. We show clear, guaranteed delivery dates on every product page, making it easy to find an option that works with your launch date.

We’re lucky enough to be located on the sunny south coast in Christchurch, Dorset. We also partner with factories across the UK and Europe to bring your logo to life on all our products.

We’ve been the UK’s trusted leader in printed promotional products since 1989. With over 35 years of expertise, we focus on making sure your logo looks great on every product you choose as well as ensuring ordering is simple, quick and easy, making your branded merchandise perfect every time.

1. Unmatched Quality: Every product is thoroughly checked to ensure it meets our high standards and showcases your logo perfectly.

2. Precise Proofing: Your logo won’t go to print without your approval of a detailed Visual Proof™.

3. On-Time Delivery: We guarantee your products, featuring your standout logo, will arrive when you need them.

4. Expert Support: Our team is here to assist you every step of the way to ensure your brand shines.

We’re committed to making sure your logo leaves a lasting impression on every product.

Our normal business hours are Monday to Friday, 9am – 5pm, however, our Support Centre is available 24/7 to assist you!

Yes! Our annual Bestsellers Brochure showcases hundreds of top products to promote your business. Check out our e-brochure now by clicking the link in the footer of our website.

Absolutely! We value your feedback. After you place your order tell us what you think!

At Hotline, we use a tech-driven approach where all orders are placed online by our customers through our user-friendly website. While we don’t assign individual account managers, our advanced systems and dedicated team ensure your queries are resolved efficiently. Additionally, all design work is carried out by our team of design experts, who ensure your logo shines on every product you order. This streamlined process allows us to deliver professional results with exceptional support every step of the way.