Find answers to common questions about our products, services, ordering process, account management, and overall customer experience.
Yes, if you buy for the week after the event rather than the day of it. A pen that stays on a desk and a tote bag that gets carried around London both keep working long after the event, which is what makes a small spend go further.
Ask for a proof before production and check it against your guidelines rather than approving from a description. A free Visual Proof shows your logo on the actual product at the size and position it will print. It matters most on small print areas like wristbands, where a logo that works on a tote bag can lose its detail entirely.
Hotline Promotional Products supplies branded merchandise to UK charities and community organisations, including Brain Research UK at the 2026 London Marathon and Obimi CIC's Pause and Reset wellbeing day. Minimums are set per product rather than by blanket policy, so smaller fundraising events are often within reach.
Something to hold up and something to do with their hands. Hand-waving flags work because supporters stand in one place for hours, which makes them a far more reliable branding surface than a runner moving past at speed. Split the budget between both audiences rather than spending it all on participants.
By concentrating rather than spreading. A dozen supporters spread along a marathon route is invisible. The same dozen gathered at two or three points, all holding the same branded flag, becomes a landmark runners can look for. You are not trying to cover the route, only to make a few places on it unmistakable.
Work out your cost per attendee first, then decide how it splits between the bag and what goes in it. Spending more on the bag and less on the contents usually reads better, because the bag is the part people keep. Every product page shows its own price at the quantity you enter, before you speak to anyone.
Something with a use attached to the memory. Wessex Volleyball Club chose drawstring bags for the junior players who were new to the club and commemorative keyrings for the members who had been there for decades, which covered both audiences at one event. A milestone item that gets used is remembered. One that gets filed away is not.
Things a child uses weekly rather than once. Drawstring bags work well because they carry kit to training, to school and to tournaments, so the club is seen every week rather than only at the event. Sports bottles, keyrings and wristbands work for the same reason.
Yes, and Wessex Volleyball Club did exactly that for their anniversary celebrations. Custom silicone keyrings served as the admission pass and then stayed on people's keys afterwards, where a printed paper ticket would have been thrown away the same evening. It is worth pricing the two against each other before you order either.
Send them an image rather than a description, and agree in advance who has the final say. A free Visual Proof shows the logo on the actual product, which is something non-designers can give a straight answer on. Deciding who approves it before you request it is what stops an order sitting in an inbox for a fortnight.
Yes, on plenty of products. We printed 50 branded drawstring bags for Wessex Volleyball Club's 50th anniversary and 50 branded cotton totes for Obimi CIC's Pause and Reset wellbeing day, both in 2026. Minimums are set per product rather than by blanket policy and every product page shows its own, so if the minimum on something you want is higher than you need, ask us, because there is often a similar product with a lower one.
It depends on the product and the quantity, but ordering as early as possible gives you the most options. If you have a fixed event date, tell us at the start and we'll confirm whether the timeline works. Leaving less time than production requires is the most common reason orders become stressful.
Turnaround times depend on the product and the quantity. The best approach is to tell us your event date when you get in touch, and we'll confirm whether the timeline is achievable before you commit to anything. We send a digital proof within 20 minutes of receiving your artwork, which keeps the approval stage moving quickly.
Minimum order quantities vary by product, not by the type of organisation placing the order. That said, some products have lower minimums than others, so if your required quantity is small, it's worth asking us which options are available at that level. We'll always try to find something that works within your constraints.
It's the figure we're working from, shown on the product page alongside the price and the minimum order. If your quantity is close to what's left, review similar products or keep an eye on the stock refill.
Yes. Some of our clothing has a minimum order quantity of 5, so a team of 10 is comfortably within reach. Check the minimum on the product page and collect your size split before you order, because the stock figure breaks down by size.
It varies by product and it's shown on every product page. The Deluxe 10oz canvas tote starts at 50 units, the Urban Women's Hoodie starts at 5, and printed sweets start at 100. Minimums are set per product rather than as a blanket policy.
No. Stock tells you the blank product is available today. The delivery date on the same page tells you when the branded product arrives, and that includes production time. Check both before you plan around a date.
Yes. On clothing the figure breaks down size by size, so you can see exactly what's available in each. A garment can be well stocked overall and short in the specific size half your team wears.
The product page shows the number of units held. Compare that figure against the quantity you need. Products showing "Low stock" also show exactly how many are left, so a hoodie reading "Low stock (6 left)" tells you there are six.
Yes. Every product page at Hotline Promotional Products shows the number of units currently held, so you can check availability against your quantity before you commit to anything.
It depends on the product, and every Hotline product page shows you the actual date rather than a range. Dispatch across our range runs from 5 days on a screen printed canvas tote to 22 days on a full colour bamboo fan, with most everyday products falling between 5 and 10 days.
Tell us the product and the colour when you request your proof. Our designers will show you the options, which usually means a single-colour reversed version of your logo, a different print position, or a lighter product colour. You'll see the result in the proof before you commit.
14 days from the date the proof is issued, which gives you time to raise a purchase order or get sign-off from someone else.
Yes, as many times as you need. Changes to a proof are free and unlimited right up until you place the order.
Usually, yes. Send us the JPEG and our designers will tell you whether it's high enough resolution for the product you want. If it isn't, we can often redraw it as part of the proofing process, and we'll tell you before anything is charged for.
Within 20 minutes during working hours. Your proof is made by our in-house design team and comes back with a price quoted alongside it.
Nothing. Visual Proofs are free and there's no obligation to order once you've seen one.
The ideal width depends on your branding requirements. Common sizes range from 10mm to 25mm, with 20mm often providing a good balance between visibility and comfort.
Many badge holders and lanyards can be reused multiple times, making them a cost-effective and more sustainable choice for organisations running regular events.
Most event badges include the attendee’s name, organisation, job title and event branding. Some may also include QR codes or RFID technology for access control.
Yes. RPET lanyards are manufactured using recycled plastic materials, helping reduce waste while maintaining durability and print quality.
Branded lanyards are used to hold identification cards, badges, access passes and credentials at events, conferences, exhibitions and workplaces. They also provide continuous brand visibility throughout the event.
This depends on event attendance, budget and campaign goals. Many organisations start with a modest quantity and increase future orders based on demand and campaign performance.
Pens, tote bags, stickers and novelty giveaways such as logo bugs work particularly well at exhibitions because they are easy to distribute and help visitors remember your business.
Pens, tote bags and trolley coins typically provide excellent ROI because they remain in use for long periods and repeatedly expose users to your branding.
Yes. Effectiveness depends more on usefulness and relevance than cost. A practical product that gets used regularly often generates more brand exposure than a more expensive item that is rarely used.
Pens, stickers, wristbands, badges and trolley coins are among the most effective low-cost promotional products because they combine affordability with regular use and strong branding opportunities.
Start by considering how recipients will use the product. Practical, high-quality items that solve a genuine need are far more likely to be kept and used regularly, creating more impressions and better value than novelty giveaways.
A Visual Proof™ is a digital preview showing how your logo will appear on your chosen promotional product before production begins. Hotline provides a free 20-minute Visual Proof™, allowing you to check positioning, colours and branding with confidence before placing your order.
Promotional merchandise keeps your brand visible after visitors leave your stand. Practical products such as notebooks, water bottles and tote bags encourage continued use, helping attendees remember your business and increasing the likelihood of future contact.
Choose products that can be used across multiple campaigns rather than ordering different items for every event. Combining orders, planning ahead and selecting durable products that recipients will keep can significantly improve return on investment.
The best products depend on your audience, but reusable water bottles, notebooks, tote bags, pens, lanyards and branded clothing consistently perform well because they are practical, have a long lifespan and provide repeated brand exposure.
Ideally, begin planning three to four months before your first event. This gives you time to choose suitable products, finalise branding, approve artwork and schedule delivery without the pressure of last-minute deadlines.
Yes. Many organisers include sponsor logos alongside festival branding to maximise sponsorship value and create additional exposure opportunities.
Reusable products such as festival cups, RFID wallets and branded sunglasses often provide long-term exposure because attendees continue using them after the event.
Festival wristbands provide security, access control and branding in a single product. They are affordable, highly visible and suitable for festivals of all sizes.
Most organisers should begin planning several months before their event to allow time for product selection, artwork approval, production and delivery.
Festival wristbands, reusable cups, printed sunglasses, RFID wallets and lanyards are among the most effective products because they provide practical value while increasing brand visibility throughout the event.
Yes. hotline™ offers a FREE 20-minute Visual Proof™, allowing you to see how your logo will appear on your chosen promotional products before production begins. This helps ensure you’re happy with the design before your order goes ahead.
Branded pens, notebooks and tote bags continue to provide excellent value because they’re affordable, useful and suitable for almost every type of event. Choosing quality over quantity often produces better results than distributing inexpensive novelty items.
In many cases, yes. Reusable products such as bottles, tote bags and notebooks are more likely to remain in use after the event, giving your organisation repeated brand exposure and often offering better value over time.
Ordering six to eight weeks before your event is recommended wherever possible. This provides plenty of time for artwork approval, production and delivery while giving you access to the widest product selection.
The most effective conference giveaways are products that delegates will use throughout the event and afterwards. Pens, notebooks, reusable water bottles, tote bags and lanyards remain popular because they combine practicality with long-term brand visibility.
Reviewing a branded proof helps ensure your logo is positioned correctly, colours reproduce accurately and the finished product reflects your organisation professionally. Hotline’s free 20-minute Visual Proof™ lets you review your branding before production begins, helping reduce buying risk and giving greater confidence in your order.
Yes. Your promotional products should reflect your organisation’s values and the experience you want candidates to associate with your brand. For example, organisations with strong sustainability commitments often choose reusable products, while technology employers may prefer practical tech accessories.
Effective promotional recruitment products are items that recipients genuinely use. Products that support studying, commuting or working—such as reusable drinkware, notebooks or phone accessories—provide repeated brand exposure while creating a positive impression of your organisation.
Your budget depends on the size and purpose of the event. Large careers fairs often benefit from a mix of lower-cost giveaways and a smaller number of premium branded items for meaningful conversations or competitions. Choosing products people will keep usually delivers better value than buying the cheapest options in bulk.
It’s best to start planning at least 6–8 weeks before your event, particularly for autumn recruitment fairs when demand is high. Ordering early gives you more product choices, allows time to approve artwork and helps avoid rush production or delivery costs.
The best recruitment merch is practical, useful and relevant to your audience. Reusable water bottles, tote bags, notebooks, quality pens and tech accessories are consistently popular because graduates are likely to use them after the event, keeping your organisation visible long after the initial conversation.
Yes. We supplied the branded bottles for the Economics Olympiad UK National Final at SOAS, University of London in June 2026, and we deliver across the UK. Tell us your venue, your date and your numbers and we will tell you what is achievable before you order.
The price per bottle depends on the size, the material, the branding and above all the quantity, and it falls as the quantity rises, because setting up a print run costs much the same at 250 bottles as at 5,000. Every bottle product page shows its own price at the quantity you enter, before you speak to anyone.
A bottle is one of the more reliably kept giveaways, because it has a use at home and at a desk rather than only at the event. It helps if the event is worth remembering. A bottle from a national final a student qualified for gets kept for different reasons than one from a careers stand.
More than your attendee number, because the attendee number rarely counts the adults. The Economics Olympiad final had around 150 student finalists and ordered 250 bottles, which covered accompanying teachers as well. Count staff, speakers, volunteers, judges and organisers, then add a buffer.
Hotline Promotional Products supplies branded water bottles and sports bottles across the UK, printed with your logo. We supplied 250 for the Economics Olympiad UK National Final in June 2026. Every bottle product page shows its own price at the quantity you enter, its minimum order and its guaranteed delivery date, before you speak to anyone.
Something students will use during the day and keep afterwards. The Economics Olympiad UK National Final gave every finalist and accompanying teacher a branded sports bottle, which they refilled through a full day of assessments at SOAS in June 2026. Notebooks, tote bags and lanyards work for the same reason at academic events.
Longer than a simple printed product, because a full colour print across a large area is a slower process than a single-colour print on a small one. Rather than quote a range, we show a guaranteed delivery date on each product page, which is the date we deliver on or before. If you are buying for a fixed festival date, check that date before you get attached to a product.
The price per fan depends on the format, the size of the print area and above all the quantity, and it falls as the quantity rises, because setting up a print run costs much the same at 100 fans as at 5,000. Every promotional fan product page shows its own price at the quantity you enter, before you speak to anyone.
Fewer than you might think, if the giveaway is meant to mark a tier rather than cover a crowd. 187 & Park had more than 400 VIP guests and gave fans to the first 100 through the entrance, which made the fan part of the experience rather than a fixture. Decide whether the item is for everyone or for a specific group before you decide the quantity.
Bamboo fans are made from bamboo rather than plastic, and they are rigid and reusable rather than disposable. If you need documented environmental credentials for a procurement brief or a sustainability report, ask us about the specific product and we will tell you what certification it carries, or tell you plainly if it carries none.
Choose a material that is not plastic and that the guest has a reason to keep. Bamboo fans are one route, and they were the route 187 & Park took at their 2026 festival. Cotton bags, metal bottles and paper-based products are others. Ask your supplier what each product is actually made of rather than whether it is eco, because the second question has no fixed meaning.
Something that solves a problem on the day and survives the trip home. 187 & Park gave branded bamboo fans to VIP guests at their July 2026 festival, and guests used them on site rather than pocketing them, then asked to keep them. Reusable water bottles, cotton tote bags, picnic blankets, towels and sunglasses work for the same reason.
rPET stands for recycled polyethylene terephthalate. It is plastic made from post-consumer waste, most commonly recycled plastic bottles. It is used to make fabric for bags, lanyards and apparel, as well as some hard goods like bottles and containers. Products made from rPET carry the same functional properties as virgin PET but with a lower environmental impact.
It typically means the manufacturer has offset the carbon emissions associated with production through a carbon credit scheme. The quality of these schemes varies. If carbon neutrality is important for your procurement brief, ask the supplier which offset scheme they use and whether it is independently verified.
Some are, some are not. rPET products are often priced similarly to their standard equivalents. Organic cotton and FSC-certified products tend to carry a small premium, typically 10 to 20% above a comparable non-certified item. The gap has narrowed considerably as demand has increased.
Yes. You can order multiple product lines at different quantities within the same brief. We will coordinate delivery so everything arrives together.
Some products in our range come with or can be paired with branded gift boxes or premium packaging. Ask us at the briefing stage and we will confirm what is available for the products you have in mind.
Yes. Every product page shows the date we'll deliver on or before, and our guides explain how lead times work so you can plan backwards from an event date.
Yes. Our guides publish real figures rather than asking you to request a quote to find out. Prices and minimum order quantities also sit on every product page, so a branded canvas tote shows £2.55 and a minimum of 50 before you speak to anyone.
Start with how a Visual Proof works, so you can see your logo on a product for free before spending anything, then read how to filter by budget, quantity and date to narrow the range down to what fits your spend and your deadline.
Our own team. Hotline Promotional Products has been supplying branded merchandise to UK organisations since 1989, and every guide is written by someone who has answered the same question on the phone.
No. The guides explain how promotional product buying works, covering budgets, minimum order quantities, lead times, branding methods and artwork requirements. Product listings stay in the product categories, which the guides link to where it helps.
No. Everything in the Knowledge Centre is open to read without an account, without an email address and without a sign-up step.
The Knowledge Centre is the free advice section of hotline.co.uk. It holds buying guides, product ideas, frequently asked questions, case studies from real orders, and news about changes to our range and our website.
Vector files (AI, EPS or PDF) give the cleanest results for most branding methods. If you only have a JPEG or PNG, send it over and we'll let you know whether the resolution is sufficient for the product you've chosen.
Yes. You can order multiple product lines and coordinate delivery so everything arrives together ahead of the event.
Tote bags and notebooks are consistently the most ordered event products because they are practical, carry a logo well and get used beyond the event itself. Power banks are the strongest premium option for events where attendees will be on their devices all day.
Four weeks is a comfortable lead time for most products. Two weeks is workable for most items. Under two weeks, call us first and we'll confirm what's available before you place an order.
We’re lucky enough to be located on the sunny south coast in Christchurch, Dorset. We also partner with factories across the UK and Europe to bring your logo to life on all our products.
We’ve been the UK’s trusted leader in printed promotional products since 1989. With over 35 years of expertise, we focus on making sure your logo looks great on every product you choose as well as ensuring ordering is simple, quick and easy, making your branded merchandise perfect every time.
Unmatched Quality: Every product is thoroughly checked to ensure it meets our high standards and showcases your logo perfectly.
Precise Proofing: Your logo won’t go to print without your approval of a detailed Visual Proof™.
On-Time Delivery: We guarantee your products, featuring your standout logo, will arrive when you need them.
Expert Support: Our team is here to assist you every step of the way to ensure your brand shines.
We’re committed to making sure your logo leaves a lasting impression on every product.
Our normal business hours are Monday to Friday, 9am – 5pm, however, our Support Centre is available 24/7 to assist you!
Yes! Our annual Bestsellers Brochure showcases hundreds of top products to promote your business. Check out our e-brochure now by clicking the link in the footer of our website.
Absolutely! We value your feedback. After you place your order tell us what you think!
At Hotline, we use a tech-driven approach where all orders are placed online by our customers through our user-friendly website. While we don’t assign individual account managers, our advanced systems and dedicated team ensure your queries are resolved efficiently. Additionally, all design work is carried out by our team of design experts, who ensure your logo shines on every product you order. This streamlined process allows us to deliver professional results with exceptional support every step of the way.