Guaranteed Delivery Dates on Promotional Products
Learn about our guaranteed delivery dates for promotional products, ensuring timely receipt to match your event...
Learn about our guaranteed delivery dates for promotional products, ensuring timely receipt to match your event schedule efficiently.
When you order promotional products for an important date, you need to know exactly when they’ll arrive. That’s why we show a live, guaranteed delivery date, not simply an estimated lead time or a number of working days for you to calculate.
Your delivery date is based on the product, branding method and delivery option you choose. You can quickly check it on the product page, on your Visual Proof™ and again in your basket before you order.
We’ll deliver your order on or before the date shown, giving you the confidence to plan your event, campaign or launch without any guesswork.
Why a date and not a lead time
Most of this industry quotes lead times as a range of working days, usually something like seven to ten working days or two to three weeks. Those are honest enough as far as they go, and they leave you doing arithmetic you shouldn't have to do, on a calendar that probably includes a bank holiday you've forgotten about, to work out whether your merchandise beats your event.
We do that calculation and publish the answer. If your exhibition opens on the 26th and the page says Thursday the 20th, you have what you need without opening a calculator.
The difference matters most when the deadline is tight. A range of working days tells you what's probably fine. A date tells you what's booked.
Why delivery dates vary between products
Each product carries its own dispatch figure, and the date on the page is worked forward from that. The spread across our range is wider than most people expect.
| Product | Dispatch | Why |
|---|---|---|
| Athena Double-Walled Metal Bottle | 3 days | Express branding on a stocked metal bottle |
| Express Curvy Pen | 4 days | Express print on a stocked promotional pen |
| 100% Cotton Tote Bag | 5 days | Screen printed, held in depth, simple branding |
| Branded Love Hearts | 7 days | Printed label applied to a stocked product |
| Moleskine Classic Notebook | 8 days | Screen printed onto a finished retail item |
| Urban Women's Hoodie | 10 days | Garment branding, size-dependent picking |
| Parker IM Core Rollerball Pen | 10 days | Pad printed onto a precision surface |
| Full Colour Bamboo Fan | 22 days | Full colour print across a large area |
You can’t always tell how quickly a promotional product can be branded and delivered just by looking at it. That’s why we clearly show a live, guaranteed delivery date for every product, without making you request a quote or contact us first.
Ordering to a fixed event date
If you’re buying for an exhibition, conference, launch or staff event, work backwards from the date you need your merchandise to arrive, rather than the date of the event itself.
For an exhibition, that normally means the build day rather than the opening day. For a conference with delivery to the venue, allow an extra day and check that somebody will be available to accept it. Venues may not always be able to hold deliveries, so it’s worth confirming the arrangements in advance.
Check the guaranteed delivery date shown on the product page against the date you need it. If the timing doesn’t work, use the handy delivery date filter on our category pages. Simply select the date you need your merchandise by, and we’ll show you the products available for guaranteed delivery on or before that date.
You can also browse express products if your deadline is close.
When is my guaranteed delivery date locked in?
The delivery dates shown on our website are live and may change depending on when you order, current stock availability and production capacity.
You’ll see the latest guaranteed delivery date on your Visual Proof™ and again in your basket. As soon as your order is placed, your delivery date is locked in, and we guarantee to deliver your merchandise on or before that date.
If you’re working towards an important deadline, it’s best to order as soon as you’re happy with your Visual Proof™ to secure the delivery date shown.
What our delivery promise actually means
We deliver 99.9% of orders on time. That number exists because a guaranteed date is a commitment we plan production against rather than a forecast we hope holds.
If something does go wrong, we'd rather you heard it from us first, with a new date and what we're doing about it. We would rather have an awkward phone call on the Tuesday than an unhappy customer on the Friday.
Separately, if what arrives doesn't match the Visual Proof you approved, we'll replace it or refund it.