Always great, friendly service with a smile. Nothing is too much trouble. Great quality items - ordered staff tshirts and hoodies a few years ago and have come back for more! Highly recommended 10/10
Easy to submit design. Excellent service and reasonable price.
I found the website easy to navigate - and the designs were back quickly. I was surprised at the cost for delivery though - this could be and more clear, as it kept going up the more I ordered and usually its free over a certain amount with other companies - but that would be my only negative... looking forward to receiving the merch now!
Hi Michael,
Thank you for your feedback. We're really pleased to hear that you found our website easy to navigate and that your designs were returned quickly.
We appreciate your comments regarding delivery costs. Delivery is allocated separately for each order line because different products can sometimes have different delivery dates. They may be also printed in different locations resulting in separate deliveries. However, we really appreciate your feedback about how this can affect the overall cost.
Thank you again for choosing us – we hope you're delighted with your merchandise when it arrives!
Kind regards.
Chris
Customer Support
Really great to get visuals so quickly and accurately. Really helpful service, quick and efficient, great product, really pleased overall and would highly recommend.
Good upload experience! A chat bot would be handy to pop up at times
Excellent customer service. My requested design changes on the order were done very quickly. One small point is that I would have liked the indicated price to have included VAT, rather than just showing the VAT amount in the final quote.
Hi Jonathan,
Thank you for your feedback. We're pleased to hear that you were impressed with the speed of your Visual Proof™ and the amendments made.
We're sorry to hear that you found the pricing unclear. We aim to make our pricing as transparent as possible, with VAT displayed throughout the quotation and ordering process, including within the Instant Quote and order breakdown. However, we appreciate your comments and will continue to review how we present this information to ensure it's as clear and straightforward as possible for all customers.
Thank you again for taking the time to share your experience, and we hope to have the opportunity to assist you again in the future.
Chris
Customer Support
Very easy to re-order previously purchased items. Website very clear and simple to navigate.
Great and easy ordering
Very quick proofs available, nice initiative removing the colour as an option. Thank you!
Fantastic! Very helpful and quick to respond to multiple queries. Looking forward to receiving the bags. Thanks for your help.
Great experience. My only feedback would be add apple / android pay to the checkout process as it would make it easier. Less friction = less drop-off
Hi Rowan,
Thank you for the great review! We're really pleased to hear you had a positive experience with us.
We also appreciate your suggestion regarding Apple Pay and Google Pay. Making our checkout as quick and straightforward as possible is really important to us, so we'll certainly take your feedback on board as we continue to improve the website.
Thanks again for your order and for taking the time to share your feedback!
Kind regards.
Chris
Customer Support
Good service from the online team. Good on price too.
Very speedy service, love that we get a free proof in seconds. The price is incredible. Thank you so much!
Seamless and speedy with good choices
It was all very easy
Very quick design experience, looking forward to seeing the finished product.
Staightforward transaction. Clear directions.
Easy to use, able to view your logo prior to making a decision. Good selection of products
First time ordering and it was so easy, simple and quick
Great website and quick and easy to order!
Everything was simple and quick
It's always a simple process when you order from Hotline! They make the design phase easy with quick responses to design changes. Products always arrive quickly and are great quality. I have used them many times.
Very easy to use the proof system and very very fast to get the proofs, looking forward to seeing the products
Brilliant prices
Great experience. Quick visuals on all items. Only downside is not being able to combine shipping.
Hi Michelle,
Thank you for your feedback. We're delighted to hear that you've had a great experience with us and have benefitted from our unique Visual Proof™ service.
We're sorry to hear that you were disappointed with the multiple delivery charges for your various order lines.
We understand that paying for multiple deliveries isn't ideal. It's due to the products being printed in different locations and being delivered on different dates. Unfortunately this means individual delivery charges apply. We appreciate that this can be frustrating, and we're always looking at ways to provide the best possible service and delivery options for our customers.
Thank you for taking the time to share your comments. We value your feedback and hope to have the opportunity to assist you again in the future.
Kind regards.
Chris
Customer Support
Excellent added bonus offer .. worth taking up !
Excellent .. quick response to creating visuals.
The proofs are great!
Excellent service and excellent products! Have used before & will do again!
Slick service