Customer reviews from Hotline orders

Hi Italo,

Thank you for your feedback and for choosing to order with us.

We understand your comments regarding the delivery charge. Rather than including delivery costs within our product prices, we keep these separate so customers can choose from a range of options to suit their budget and timescale. This approach helps us provide the most suitable option for each individual order.

However, we really appreciate you taking the time to share your thoughts and we hope to have the opportunity to work with you again in the future.

Kind regards

Chris
Customer Support

Hi Rachel,

Thank you for your feedback. We're pleased to hear that you were impressed with the speed of your Visual Proof™.

We're sorry to hear that you found the pricing unclear. We aim to make our pricing as transparent as possible, with VAT displayed throughout the quotation and ordering process, including within the Instant Quote, order breakdown and basket. However, we appreciate your comments and will continue to review how we present this information to ensure it's as clear and straightforward as possible for all customers.

Thank you again for taking the time to share your experience, and we hope to have the opportunity to assist you again in the future.

Kind regards.

Chris
Customer Support

Hi Jan,

Thank you for your review.

We appreciate your feedback regarding VAT. We understand that VAT can sometimes come as a surprise for customers who are not ordering on behalf of a business. We do display VAT throughout the quotation and ordering process, including within the Instant Quote section and the order breakdown alongside the Visual Proof™, but we value your comments and will continue to look for ways to make pricing information as clear as possible.

Thank you again for your order, and we hope to be of assistance with any future promotional merchandise requirements.

Kind regards.

Chris
Customer Support

Hi Allison,

Thank you for your review and for choosing our Silicone Ad Loop Keyrings. We're delighted to hear that you were pleased with the service you received.

We're sorry to hear that the delivery time was a little longer than you expected. We always aim to provide the best delivery options possible. We also guarantee the delivery dates quoted at the time of ordering.

However, we appreciate your feedback and thank you for your order. We hope to have the opportunity to work with you again in the future.

Chris
Customer support