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Trustpilot

Customer reviews from Hotline orders

Genuine reviews from Hotline customers and independent reviews on Trustpilot.
Trustpilot
4.9 / 5
Based on 6,115 verified hotline customer reviews
94% rated 5 stars
Most customers love our service
Visual Proofs in 20 minutes
See your logo before you buy
Fast, reliable delivery
Delivered when you need it
High repeat customer rate
Customers come back to us

Write review

We love hearing from you! How was your hotline experience?

Very quick

Very quick proofs available, nice initiative removing the colour as an option. Thank you!

A2535 - Sugar Cane Carrier Bags

Fantastic!

Fantastic! Very helpful and quick to respond to multiple queries. Looking forward to receiving the bags. Thanks for your help.

A1557 - Express Cotton Tote Bags

Great experience

Great experience. My only feedback would be add apple / android pay to the checkout process as it would make it easier. Less friction = less drop-off

A1202 - Full Colour Mug – Low Minimum Order
Reply from Hotline Promotional Products

Hi Rowan,

Thank you for the great review! We're really pleased to hear you had a positive experience with us.

We also appreciate your suggestion regarding Apple Pay and Google Pay. Making our checkout as quick and straightforward as possible is really important to us, so we'll certainly take your feedback on board as we continue to improve the website.

Thanks again for your order and for taking the time to share your feedback!

Kind regards.

Chris
Customer Support

The price is incredible

Very speedy service, love that we get a free proof in seconds. The price is incredible. Thank you so much!

A2285 - Trolley Coin 2 Sides

It's always a simple process

It's always a simple process when you order from Hotline! They make the design phase easy with quick responses to design changes. Products always arrive quickly and are great quality. I have used them many times.

A6838 - 8oz Coloured Canvas Tote Bag with Gusset

Great experience

Great experience. Quick visuals on all items. Only downside is not being able to combine shipping.

A2433 - Printed Enterprise PenA1927 - Two Tone Logo BugsA8003 - GRS Recycled Coloured Tote Bags - Full Colour A8115 - Premium GRS Recycled Drawstring BagA1206 - Classic Car Air Freshener
Reply from Hotline Promotional Products

Hi Michelle,

Thank you for your feedback. We're delighted to hear that you've had a great experience with us and have benefitted from our unique Visual Proof™ service.


We're sorry to hear that you were disappointed with the multiple delivery charges for your various order lines.


We understand that paying for multiple deliveries isn't ideal. It's due to the products being printed in different locations and being delivered on different dates. Unfortunately this means individual delivery charges apply. We appreciate that this can be frustrating, and we're always looking at ways to provide the best possible service and delivery options for our customers.


Thank you for taking the time to share your comments. We value your feedback and hope to have the opportunity to assist you again in the future.


Kind regards.


Chris

Customer Support

Super helpful

Super helpful customer service (thank you Justyna!) and the proof renditions for our t-shirts were excellent. Also received helpful feedback from the design team when I left comments/questions on the proof submission. Now just waiting to see how delivery and product quality goes!

A8549 - Roly Men's Short Sleeve Performance Sports T-Shirt - Front Full Colour

Brilliant supplier and service 👍👍

Brilliant service. Fast quotes, design assistance, turnaround and great products. The courier lost one of my packages and Hotline.co.uk replaced the missing items within a very short timescale, ready for a event. Such a relief to have a supportive supplier. Would definitely recommend and will use again.

4.9 / 5
Based on 6,115 verified hotline customer reviews
94% rated 5 stars
Most customers love our service
Visual Proofs in 20 minutes
See your logo before you buy
Fast, reliable delivery
Delivered when you need it
High repeat customer rate
Customers come back to us
Trustpilot