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Trustpilot

Customer reviews from Hotline orders

Genuine reviews from Hotline customers and independent reviews on Trustpilot.
Trustpilot
4.9 / 5
Based on 6,131 verified hotline customer reviews
94% rated 5 stars
Most customers love our service
Visual Proofs in 20 minutes
See your logo before you buy
Fast, reliable delivery
Delivered when you need it
High repeat customer rate
Customers come back to us

Write review

We love hearing from you! How was your hotline experience?

Hotline have been great

Hotline have been great, I made an order and then realised I wanted to change it the next day and they were very quick at supporting my needs, the proofs are great as well.

A2398 - Supavalue Full Colour Lanyard - 20mm

Really impressed with the service from start to finish

Really impressed with the service from start to finish. The visual design team were incredibly responsive, answering my queries, taking suggestions on board and helping to make sure our logo looked just right. I particularly appreciated them recommending alternative products that were better suited to our logo rather than simply proceeding with the original choices. The customer service team were equally helpful, especially when I accidentally paid for an order using the wrong credit card. They made cancelling the order and sorting everything out incredibly straightforward. I was also very grateful for the cheeky 5% discount while I was reviewing the products. I have looked at numerous other suppliers and no one else has offered a discount for the bulk of our order so it was a no brainer. I genuinely can’t fault the service. Everyone I’ve dealt with has been helpful, responsive and accommodating, and you will definitely be our go-to supplier for merchandise for future events. Thank you so much, Hotline!

A6485 - Full Colour Jetta 330ml Copper Vacuum Insulated Tumbler

Easy to navigate

I found the website easy to navigate - and the designs were back quickly. I was surprised at the cost for delivery though - this could be and more clear, as it kept going up the more I ordered and usually its free over a certain amount with other companies - but that would be my only negative... looking forward to receiving the merch now!

A8062 - Avon 500ml RPET BottleA8271 - Signature Soft Feel NotebooksA1557 - Express Cotton Tote BagsA1795 - Curvy Promotional Pens
Reply from Hotline Promotional Products

Hi Michael,

Thank you for your feedback. We're really pleased to hear that you found our website easy to navigate and that your designs were returned quickly.

We appreciate your comments regarding delivery costs. Delivery is allocated separately for each order line because different products can sometimes have different delivery dates. They may be also printed in different locations resulting in separate deliveries. However, we really appreciate your feedback about how this can affect the overall cost.

Thank you again for choosing us – we hope you're delighted with your merchandise when it arrives!

Kind regards.

Chris
Customer Support

Excellent customer service

Excellent customer service. My requested design changes on the order were done very quickly. One small point is that I would have liked the indicated price to have included VAT, rather than just showing the VAT amount in the final quote.

A6412 - Supavalue Vacuum Stainless Steel Bottle 500ml - 360 Full Colour
Reply from Hotline Promotional Products

Hi Jonathan,

Thank you for your feedback. We're pleased to hear that you were impressed with the speed of your Visual Proof™ and the amendments made.

We're sorry to hear that you found the pricing unclear. We aim to make our pricing as transparent as possible, with VAT displayed throughout the quotation and ordering process, including within the Instant Quote and order breakdown. However, we appreciate your comments and will continue to review how we present this information to ensure it's as clear and straightforward as possible for all customers.

Thank you again for taking the time to share your experience, and we hope to have the opportunity to assist you again in the future.

Chris
Customer Support

Very easy to re-order

Very easy to re-order previously purchased items. Website very clear and simple to navigate.

A2194 - Silicone Printed Wristbands

Very quick

Very quick proofs available, nice initiative removing the colour as an option. Thank you!

A2535 - Sugar Cane Carrier Bags

Fantastic!

Fantastic! Very helpful and quick to respond to multiple queries. Looking forward to receiving the bags. Thanks for your help.

A1557 - Express Cotton Tote Bags

Great experience

Great experience. My only feedback would be add apple / android pay to the checkout process as it would make it easier. Less friction = less drop-off

A1202 - Full Colour Mug – Low Minimum Order
Reply from Hotline Promotional Products

Hi Rowan,

Thank you for the great review! We're really pleased to hear you had a positive experience with us.

We also appreciate your suggestion regarding Apple Pay and Google Pay. Making our checkout as quick and straightforward as possible is really important to us, so we'll certainly take your feedback on board as we continue to improve the website.

Thanks again for your order and for taking the time to share your feedback!

Kind regards.

Chris
Customer Support

The price is incredible

Very speedy service, love that we get a free proof in seconds. The price is incredible. Thank you so much!

A2285 - Trolley Coin 2 Sides
4.9 / 5
Based on 6,131 verified hotline customer reviews
94% rated 5 stars
Most customers love our service
Visual Proofs in 20 minutes
See your logo before you buy
Fast, reliable delivery
Delivered when you need it
High repeat customer rate
Customers come back to us
Trustpilot