Frequently Asked Questions

Provide the Pantone references in your brief. For screen printing, we will match the ink to your Pantone codes. For digital printing, we will use your references as a guide, but digital output is RGB-based and exact Pantone matching is not always achievable. We will show you the result in the proof before production starts.

Turnaround times depend on the product and the quantity. The best approach is to tell us your event date when you get in touch, and we'll confirm whether the timeline is achievable before you commit to anything. We send a digital proof within 20 minutes of receiving your artwork, which keeps the approval stage moving quickly.

Minimum order quantities vary by product, not by the type of organisation placing the order. That said, some products have lower minimums than others, so if your required quantity is small, it's worth asking us which options are available at that level. We'll always try to find something that works within your constraints.

Yes. Every product page at Hotline Promotional Products shows the number of units currently held, so you can check availability against your quantity before you commit to anything.

Agree who approves what before you start, build one basket rather than several, and share it as a single link. Approvals hold up more merchandise orders than production does, so naming the approver in advance is the cheapest time you'll save.

Yes. Your own basket carries on as normal and you can keep editing it. The version you shared stays as it was, so nobody is approving a moving target.

Yes, if you buy for the week after the event rather than the day of it. A pen that stays on a desk and a tote bag that gets carried around London both keep working long after the event, which is what makes a small spend go further.

Something cheap enough to hand out freely and useful enough to survive the walk home. Spitalfields Music used printed pens, which gave students a reason to stop at the stand and something to remember the charity by afterwards. Tote bags and stationery work for the same reason.

Dispatch varies by product and branding method, sometimes by a fortnight between two bags on the same page, so rather than quote a range we show a guaranteed delivery date on each product. That is the date we deliver on or before, and the clock starts when you approve your Visual Proof.

Minimums are set per product rather than by blanket policy, and every product page shows its own. They exist because setting up a print run costs the same whether you print 50 bags or 5,000, which makes very small runs uneconomical. If the minimum on a bag you like is higher than you need, ask us, because there is often a similar product with a lower one.

The price per bag depends on the fabric, the print and above all the quantity, and it falls as the quantity rises, because setting up a print run costs much the same at 50 bags or 5,000. Every tote bag product page shows its own price at the quantity you enter, before you speak to anyone.

The price per wristband depends on the print, the finish and above all the quantity, and it falls as the quantity rises, because setting up a print run costs much the same at a hundred wristbands as at five thousand. Every product page shows its own price at the quantity you enter, before you speak to anyone.